Operations Trainer

Operations Trainer QUICK SUMMARY Deliver engaging onboarding and skill development programs that prepare Operations team members to perform confidently, ramp quickly, and deliver exceptional results for Kin’s customers. WHO WE ARE Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2021-2024) - Inc. 5000 Fastest-Growing Private Companies - Forbes’ Fintech 50 (2025-2026) - Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/. THE OPPORTUNITY We’re looking for an Operations Trainer to deliver engaging, high-impact learning experiences that prepare Kin’s Operations team members for success in their roles. As Kin continues to grow, strong onboarding and continuous skill development are essential to ensuring our teams can deliver exceptional service and operational performance. In this role, you’ll facilitate new hire onboarding and ongoing training programs that build knowledge, capability, and confidence across Operations teams. You’ll also serve as a critical voice of the learner—providing feedback, insights, and recommendations that help continuously improve training programs, learning materials, and the overall training experience. YOUR RESPONSIBILITIES - Facilitate onboarding programs and new hire training for Operations team members across multiple operational functions - Deliver ongoing learning sessions and skill development programs for tenured employees - Create engaging, inclusive learning environments that promote knowledge retention, participation, and skill development - Assess learner progress through evaluations, coaching, and structured feedback - Provide guidance and support to help learners build the knowledge, behaviors, and confidence needed to succeed in their roles - Identify trends in learner performance and training outcomes to inform improvements to training programs - Share insights and feedback with training leadership to enhance training effectiveness and learner engagement - Partner with instructional designers and knowledge management specialists to ensure training materials remain accurate and effective - Collaborate with Operations leaders and subject matter experts to incorporate operational insights into learning experiences SUCCESS IN THIS ROLE In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve. BY THE END OF YOUR FIRST YEAR, YOU SHOULD FEEL CONFIDENT IN YOUR ROLE, TRUSTED AS AN OWN ... (truncated, view full listing at source)