Intercompany Export Analyst

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists? Apply now! This and more are offered in our Export, Intercompany & Specialized Services department. We are currently looking for a full-time customer-focused, proactive and accurate Intercompany Export Analyst, we ensure excellent quality, swift delivery and ultimately our patients' safety and health! We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Responsibilities may include the following and other duties may be assigned: The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department. You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy. You enable smooth order and shipment processes and communications for these stock transfer orders and handle all incoming e-mails to (shared) mailboxes in an efficient, compliant and effective way. You monitor the, mainly automatic, created stock transfer orders, deliveries and shipments at different stages in the process and monitor our lead-times in ERP (i.e. SAP) systems. You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries and shipments to the distribution centers. You are responsible for service complaints follow up with detailed root cause investigation and timely resolving the complaint. You are responsible for performing root cause investigation for various issues, coordinate issues with other teams, and pay attention to detail to resolve issues. You are responsible for performing analysis in our data tools (eg.: Celonis, PowerBI) to initiate Process Improvements, eliminate waste and focus on automation. You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements. You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows. Required Knowledge and Experience: HBO (Hoger Beroepsonderwijs/ Higher Professional Education) work & thinking level 2 years’ experience in export-related customer care/service or order management Fluent in English language in word and writing Customer service focus and can-do mindset Excellent communication skills (verbal and written) Computer literacy (MS-Office & ERP Systems) Analytical, problem solving and decision-making skills Excellent Excel and PowerPoint skills Strong sense of responsibility and high flexibility Able to prioritize in a constantly changing environment and to deal with stress Pro-Active role in communicating with all parties involved in regional processes, and identifying needs Result orientation by using data, KPI’s/Metrics and making active use of tools and systems like Celonis, PowerBI and Lean Sigma Preferred qualifications include prior experience working wit ... (truncated, view full listing at source)