Customer Care Operations Specialist with Dutch language

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? As a Customer Care Operations Specialist, you will own end-to-end operational excellence throughout the Order-To-Delivery lifecycle. You will be responsible for operational execution, identifying and addressing process gaps, leading projects and process improvements within established timelines, analyzing the impact of changes, and developing clear instructional guides. Ensuring effective communication, training, and adoption will also be key aspects of this role. A core responsibility is to proactively challenge existing processes and deliver data-driven insights. You will work closely with cross-functional teams to ensure alignment and successful outcomes. We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided. Responsibilities may include the following and other duties may be assigned: We offer you a position where you: Serve as the main point of contact for internal stakeholders, managing and resolving all operational and project-related inquiries to ensure alignment and effective collaboration Map and analyze the complete Order-To-Delivery lifecycle across different scenarios and platforms, identifying process gaps and translating them into actionable projects Provide day-to-day support for Operational processes, including order allocation and processing, delivery issue analysis, enquiry management, order monitoring and follow-up, and acting as the central link between Customer Care, Supply Chain, Logistics, and Transport Develop and continuously update clear instructional guides and standard operating procedures  to support the Order Operations team's activities Maintain a strong focus on quality, timely delivery, and ultimately the safety and health of our patients Act as the single point of contact for business partners regarding OTC process execution, fostering collaborative relationships Drive continuous improvement and standardization, contributing to departmental objectives and supporting personal development Required Knowledge and Experience: Bachelor degree 2 years’ experience in customer care/service and order management Excellent verbal and written communication skills in both Dutch (preferred) & English Strong sense of responsibility, flexibility, and commitment Proficiency in Microsoft Office (Outlook, Excel), ERP, SAP, other tracking tools. Ability to prioritize and adapt in a fast-paced, constantly changing environment, effective under pressure Self-starter mentality with a proactive approach. Consistent in meeting agreed deadlines Skilled in identifying, analysing, and mitigating risks, as well as resolving issues as they arise Passionate about customer experience and aware of how operational efficiency impacts customer satisfaction We would prefer you to have previous experience in using SAP and be proficient in project management methodologies (e.g., Agile, Lean, Scrum). Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required r ... (truncated, view full listing at source)