Product Owner for LATAM

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities. If you are motivated by working in multicultural, fast-paced and results-oriented environments, this is your opportunity to be part of a transformation with tangible impact on the healthcare ecosystem. The Product Owner will own the digital product backlog and orchestrate the delivery of high‑impact features for LATAM, working at the intersection of business, technology and UX. This role translates business needs, user pain points and strategic priorities into clear, actionable user stories and ensures that digital products (portals, e‑procurement, automation, AI use cases, Salesforce enhancements) are delivered with quality, on time and with measurable value. The role will be working in a Flex Work model either in Bogotá, Colombia; Buenos Aires, Argentina or Sao Paolo, Brazil. Responsibilities may include the following and other duties may be assigned: Own and continuously refine the product backlog for one or more digital products (e.g. quotation portals, e‑procurement integrations, self‑service, Salesforce features, AI tools) Write clear user stories, acceptance criteria and epics, reflecting business rules, edge cases and regulatory constraints Prioritize backlog items based on business value, user impact and technical feasibility, in alignment with the Digital Product Manager and stakeholders Support sprint planning, backlog grooming, daily stand‑ups and sprint reviews, ensuring clarity and alignment for engineering teams Work closely with Commercial, CX, Operations, Finance, Supply Chain and Customer Service to deeply understand processes and pain points Spend time in the field (customers, distribution centers, internal operations) when needed to refine requirements and validate solutions Translate business language into technical specifications that are understandable for development teams Help identify, refine and specify AI and GenAI features (e.g. quotation robots, email classification, recommendation engines, predictive scoring) Work with Data, IT and vendors to ensure that AI use cases are well‑defined, testable and integrated into user flows Collaborate with UX Designers to ensure user stories reflect UX requirements and usability standards Participate in UAT, demos and validation with business stakeholders, ensuring that delivered features meet expectations and regulatory requirements Support defect triage, prioritization and resolution Monitor product and feature performance (usage, errors, adoption, cycle times) together with the Product Manager and Data team Use feedback and data to propose backlog improvements and refinements Contribute to post‑implementation reviews and continuous learning loops Maintain updated documentation of requirements, flows, rules and dependencies Support preparation of materials for steering committees, status reports and executive updates Required Knowledge and Experience: Bachelor’s degree Fluent in English level Fluent in Spanish level Six years of experience as Product Owner, Business Analyst, Digital Analyst or similar, preferably in digital transformation or CRM/e‑commerce/portal projects Strong experience writing user stories, acceptance criteria, process flows and functional specifications Familiarity with Salesforce and/or other enterprise CRMs, and digital channels (B2B/B2C portals, e‑commerce, e‑procurement, ... (truncated, view full listing at source)