Remote Support Center Technician

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations. The Remote Support Center Technician role in Medtronic is responsible for supporting the Operations team of IHS, specifically within the Remote Monitoring Support Center (CSSR), ensuring effective follow-up of patients with implantable cardiac devices and insulin pumps. The role contributes to optimizing remote monitoring processes through the use of interoperable IT solutions and specialized technical services to improve efficiency and patient outcomes. This is a flexible role requiring working from the Madrid office two days per week, with occasional travel to customer sites of up to 10%. Responsibilities may include the following and other duties may be assigned: Technical review of remote follow-ups for implantable cardiac devices and insulin pumps Monitor and ensure patient adherence to the remote monitoring program Manage scheduling and coordination of remote follow-ups Communicate with patients to support adherence and resolve technical issues with home monitors Act as a liaison with hospitals regarding device events, technical issues, or non-adherence Provide technical support to patients and clinical staff during the remote follow-up process Contribute to continuous process improvement, new project activation, and data extraction using PowerBI Required Knowledge and Experience: University degree in Engineering or Health Sciences Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and high level of written and spoken English Experience not required; strong motivation to learn and develop technical expertise Strong teamwork, proactivity, and results-oriented mindset Excellent communication skills with the ability to build strong customer relationships and support hospitals Knowledge or interest in implantable cardiac devices, insulin pumps, healthcare, or telemedicine (preferred) Previous experience in healthcare, implantable devices, or remote monitoring is an advantage Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recogni ... (truncated, view full listing at source)