Director, APAC Partner Operations

Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights, scalable processes, and cross-functional excellence. This senior leadership role combines strategic vision with operational rigor to maximize partner-driven revenue and optimize complex deal cycles across the region.  Key Responsibilities:  Strategic Leadership & Planning  Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall APAC GTM objectives.  Partner with APAC Partner Sales executive leadership and cross-functional teams to influence business direction and identify new growth opportunities.  Support and drive APAC Channel forecasting, planning, and prioritization cycles, ensuring accuracy and strategic alignment, including resource allocation.  Serve as a thought leader, innovating and optimizing business processes and partner framework approaches.  APAC Partner GTM Initiatives & Operations Management  Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.  Build, document, and maintain operational playbooks, standard operating procedures, and reporting frameworks for APAC partner GTM activities.  Ensure partner compliance with agreements and internal controls, including risk mitigation and regulatory adherence.  Lead cross-functional working groups and manage complex, strategic initiatives or projects involving multiple stakeholders.  Analytics, Reporting & Performance Measurement  Leverage analytics and KPIs to monitor APAC partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.  Develop and implement dashboards, reporting tools, and metrics to track and improve the effectiveness of APAC partner programs and APAC partner operational initiatives.  Monitor ROI on APAC partner investments and programs in partnership with Finance and other functions.  Collaboration & Change Management  Collaborate with APAC Partner Field GTM teams, APAC Partnership teams, Marketing, Finance, and APAC Customer Success to streamline operations across the partner journey and remove barriers to business success.  Drive adoption of new tools, technologies, and best practices to support partner operations scale and efficiency.  Mentor and enable broader operational excellence initiatives and partner network development, building a strong culture of accountability, innovation, and teamwork.  Focus on integrating AI technologies to enhance partner operations and drive innovation.  Engage with APAC partners to support operational needs, and ensure alignment with business objectives.  Summary  These responsibilities position the Director, APAC Partner Operations as a key operational and strategic leader focused on maximizing partner-driven outcomes, supporting organizational growth through data-driven execution, and championing best-in-class GTM practices.  This is a senior level leadership position, and will manage a team, to drive operational excellence and achieve business objectives.   What Success Looks Like  This role is critical to scaling ServiceNow's partner-driven revenue in APAC. Success means:  Improved forecast accuracy and pipeline predictability  Reduced deal cycle times through operational efficiency  Measurable partner productivity gains and satisfaction  Scalable frameworks that support agg ... (truncated, view full listing at source)