Senior Director, Operations - Pakistan

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. About the role: The Senior Director Ops will be responsible for the overall success of Podium Pakistan. This is a critical leadership role, with a primary focus on improving performance, building a winning team, driving sustainable growth, and preparing the country for future expansion. The majority of our team in Pakistan is in sales, so it is critical that this leader is able to scale a performance-driven GTM organization. The Senior Director Ops will be the face of Podium Pakistan, ensuring that Podium hits our objectives and all employees receive the guidance, support, and mentorship necessary to succeed. What you will be doing: Sales Performance : Take full ownership and accountability of sales performance in our Pakistan offices. Partner with sales leadership to identify opportunities to improve and hit both monthly and long-term growth goals Leadership Mentorship : Partner with a team of Sales Managers, focusing on developing their skills and guiding their growth. Cultivate a culture of mentorship, continuous learning, and professional development. Stakeholder Management : Serve as the main point of contact for the US leadership team, providing regular updates on team performance, challenges, and opportunities. Operational Oversight : Manage day-to-day operations of the Pakistan team, ensuring smooth workflows and communication between the local team and the US-based leadership. HR Operations : Manage and execute HR policies and payroll, ensuring alignment with the company's global HR practices and Operating Principles. Policy Process and Development : Develop, refine and implement HR policies, procedures, and systems tailored to Pakistan's business environment. Team Relations Support : Serve as the main point of contact for personnel in Pakistan, overseeing onboarding, resolving workplace issues with timely and effective solutions, and ensuring alignment with company policies in coordination with US leadership. Sustainable Growth : Analyze the root causes of employee turnover and implement strategies to reduce attrition and increase team engagement, retention and overall satisfaction. Team Building Culture : Foster a collaborative, transparent and accountable work environment that aligns with the company’s operating principles, building strong team cohesion and culture. Office Location Selection Improvements: Lead the identification, selection, and ongoing maintenance of office locations, ensuring they meet the team's needs while adhering to budgetary and operational requirements. Oversee improvements to facilities to foster a productive and comfortable working environment. IT Equipment Management: Coordinate with our internal IT team to oversee the distribution and maintenance of IT equipment and ongoing reliability of Wifi and infrastructure Talent and Enablement: ... (truncated, view full listing at source)