BENEFITS SPECIALIST

Job Title: Benefits Sales Support Specialist About the Role: • Provide daily support to clients and employees via email and phone • Coordinate benefits administrative processing: qualifying life events, eligibility questions, ID card requests, coverage confirmations, disability forms • Handle inquiries related to benefit billing, employee payroll deductions, COBRA, and retirement • Assist with benefits projects, database maintenance, and Open Enrollment activities • Support team following supervisor instructions and meet operational metrics and SLAs Responsibilities: • Monitor and respond to employee inquiries via Zoom phone queue • Prepare Open Enrollment workbooks and support OE tasks • Respond to benefits questions via email, cases, or task systems • Process life insurance, STD, LTD claims; assist with claims resolution, plan changes, enrollment updates • Enter benefit enrollments and payroll deductions accurately and timely • Set up and maintain employee deductions and employer contributions in payroll system; resolve payroll discrepancies • Process qualifying life events per plan and company policies • Audit employee benefit deductions; calculate arrears if needed • Communicate with insurance carriers to resolve questions and issues • Process manual benefit enrollments, updates, terminations with carriers when needed • Support clients in benefit administration guidance • Generate reports from Prism; respond to payroll or audit requests • Handle system updates, benefit changes, terminations • Access carrier portals for manual updates, enrollment confirmations, ID card requests • Understand other benefits areas: Billing, Reconciliation, COBRA, Retirement • Adhere to KPIs and operational metrics • Participate in special projects as assigned • Assist employees with unpaid claims or master plan issues Skills: • Intermediate proficiency with Office tools and systems like Client Space and Prism HR • Strong customer service skills • Organizational skills, teamwork, frustration tolerance, meticulousness, willingness to learn, flexibility, proactivity • Advanced English (90% reading, writing, conversational) Desirable: Academic Background: • Professional degree related to Business Administration or related field Experience: • 3 to 5 years professional experience • Suggested 2 years in Benefits Administration • 2 to 5 years customer service, client-facing roles, or administrative assistance experience #SolvoGlobal #LI-PROMOTED #LI-Onsite