Sr. Manager, Digital Collaboration Services

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Location San Diego, CA. Must currently reside in the San Diego metropolitan area or be able to commute independently. No relocation assistance is available for this hybrid role. Position Summary The Senior Manager for Digital Collaboration Services leads the team responsible for delivering and evolving Illumina’s global email and collaboration services in Microsoft 365 with a strong focus on security, resiliency, governance, and user experience. This role owns the operational health and roadmap execution across core M365 workloads (e.g., Teams, SharePoint, OneDrive, Exchange, Viva Engage) and is an AI evangelist that drives adoption and governance for Microsoft 365 Copilot and agents at scale. Responsibilities Build and lead a high-performing engineering/operations globally distributed team across regions and time zones; coach technical depth, operational rigor, and customer focus. #LServe as the single‑point accountable owner for collaboration services, balancing security, user experience, cost, and operational risk. Accountable for day‑to‑day administration and lifecycle management for M365 workloads, ensuring effective execution through team and partners. Act as the platform leader for Microsoft 365 Copilot rollout, including business use‑case prioritization, executive readiness, adoption measurement, and value realization, with appropriate governance and stakeholder alignment. Manage vendor/partner engagement as needed (e.g., Microsoft/partners) to support roadmap execution, escalations, and best practice adoption. Serve as the service owner for enterprise collaboration services, ensuring secure and resilient delivery with strong user experience outcomes, including proficient budget and license management. Govern and operationalize OOTB Copilot agents: establish access/availability policies and manage agent inventory and lifecycle. Lead service operations practices: monitoring/alerting, incident response and escalations, change/release readiness, and continuous improvement. Establish and report on service health metrics (availability, incident trends, platform adoption, performance). Own collaboration governance (information protection alignment, tenant policy controls, workspace governance) to reduce oversharing and secure enterprise content. Partner with Security/Compliance stakeholders to implement and sustain controls (e.g., policies for risky workspaces/users, permission hygiene, and retention expectations,). Effectively manages critical business capabilities related to email services including legal-hold and compliance. Requirements Hybrid on-site role at San Diego Headquarters Excellent verbal and written communication skills. Demonstrated success scaling enterprise services or platforms across global teams Proven ability to translate platform strategy into measurable efficiency, risk reduction, or adoption outcomes Strong financial, analytical, and problem-solving skills. Adaptability to rapidly changing environments and technology. Experience presenting findings and challenges to senior executives. Results-focused with a track record of delivering across multiple projects and teams. Ability to lead through uncertainty, resolve conflicts, and adapt to change. Experience/Education Typically requires a minimum ... (truncated, view full listing at source)