Vice President of Strategic Business Operations

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. We are seeking an accomplished and dynamic Vice President of Strategic Business Operations to drive the successful execution of our company’s most critical, cross-functional strategic initiatives. Reporting directly to the SVP, Revenue Operations & Intelligence, this leader will establish and mature our enterprise program management function, ensuring alignment between strategic goals and execution across all software development, go-to-market, and operational teams. The ideal candidate possesses a proven track record of managing complex, high-impact programs in a fast-paced environment, and exceptional leadership skills to build and inspire high-performing teams. What You'll Do: Strategic Leadership & Alignment: Own the Execution Playbook: Develop, implement, and refine a scalable framework for program management that standardizes processes, governance, and metrics across the organization Bridge Strategy to Execution: Partner closely with executive leadership to translate strategic business objectives and OKRs into concrete, actionable program roadmaps with clear deliverables, timelines, and resource requirements Drive Decision Making: Facilitate structured decision-making processes for large-scale investments and initiatives, ensuring transparency and alignment across all stakeholders Program Delivery & Execution: Oversee High-Impact Programs: Directly manage a portfolio of the company's highest-priority cross functional initiatives (e.g., major product launches, platform migrations, M&A integrations, entry into new markets, etc) Oversee Technical Program Managemen t: Work closely with the SVP of Engineering and Chief Product Officer to ensure the successful delivery of Product Roadmap and drive reliability and scalability into the release process. Ensures that there is a time that is tracked across different project phases of the software development lifecycle (e.g., discovery, application development, post-implementation maintenance). Ensure capital expenses have appropriate governance Mitigate Risk & Solve Problems: Proactively identify program risks, dependencies, and bottlenecks, developing robust mitigation strategies and facilitating rapid resolution of impediments Establish Key Metrics: Define and track key performance indicators (KPIs) for program success, providing regular, data-driven updates to the C-suite and Board of Directors Team Building & Operational Excellence: Build and Mentor a World-Class Team: Recruit, lead, mentor, and grow a team of high-caliber program and project managers capable of navigating complexity and driving results. Foster a Culture of Accountability: Instill a culture of ownership, accountability, and continuous improvement across delivery teams. Optimize Resource Utilization: Collaborate with functional VPs (Engineering, Product, Marketing, Sales, Finance & Accounting, etc. ) to ensure appropriate resource allocation and capacity planning for strategic initiatives. Who You Are: Experience: 10 years of experience in program management, project management, or a related strategic operational role within the software or technology industry Leadership: 6 years of experience in a leadership role, managing sen ... (truncated, view full listing at source)