AI Value Delivery Lead

AI Value Delivery Lead About Klarity Klarity (YC S18) is the Enterprise Instinct platform. TL;DR: Series B, $91M raised, 7x growth last year. Enterprises still rely on consultants to figure out how they operate – months of work, millions spent, and outdated before the ink dries. We built a better way. Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously. ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks, replacing a 2-year engagement. That's not a project. That's compounding intelligence. OpenAI, Google, DoorDash, and Stripe use Klarity to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch. Speed and quality aren't a tradeoff here – they're the standard. QUALIFICATIONS: Become an industry disruptor, drive exponential impact and move customers from promise → value, fast. As an AI Value Delivery Lead, you are on the front lines of turning customer contracts into real outcomes. You'll work alongside senior leads and cross-functional teammates to execute onboarding sprints, support customers through their early value journey, and help build the infrastructure that makes Klarity's delivery function scale. This is a high-ownership, high-growth role. You'll be doing real work, not shadowing it. This is role we’re looking for: - Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure. - Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product. - Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI. - Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities. Serving as a front line conduit for ou’ll turn field learnings into scalable playbooks, product improvements and customer outcomes. Portfolio / Span of Control ~10 - 15 enterprise customers | $1 - 3M book of business ownership WHAT YOU'LL DO: - Drive time-to-value for your customers: Own and execute structured onboarding & implementation sprints that help customers hit their magic milestones within 20 - 30 days. You'll own the day-to-day coordination, customer communication, and progress tracking. - Support strategic advisory: Partner with senior leads on executive-facing deliverables, journey maps, readouts, change deployment sessions, and grow into facilitating these independently over time. - Improve how we work: Spot friction in the implementation process and propose fixes. We expect you to make the playbook better, not just follow it. - Be the connective tissue: Relay field learnings back to Product and Sales. Your observations from the front line are a core input into how Klarity evolves. WHO YOU MIGHT BE: - You've worked in consulting, deployments, customer success, or a transformation-adjacent role and have hands-on experience running structured workstreams - You're comfortable in ambiguity. You can scope a problem, make a plan, and execute without waiting for perfect information. - You communicate clearly across levels. You can write a crisp Slack to a user and a clean executive summary. - You actively use automation, no-code tools, AI workflows, have the curiosity and speed to learn fast - Relevant experience: 2 - 4 years - Bonus: Experience in enterprise SaaS, six sigma process design and or change management WHAT SUCCESS LOOKS LIKE: Primary KPIs: - Onboarding Sprint Value Realization Attainment across your customers (SLA) - Customer Experience & Implementation Health (Index Percentages) - NRR & GDR based on book of business ... (truncated, view full listing at source)