Principal DevOps Platform Engineer

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Principal Platform Engineer (DevOps / Developer Experience) is a senior individual contributor who accelerates platform delivery by pairing strong software engineering with deep platform/operations expertise. This role sets the technical bar, works collaboratively across cross teams, and delivers reusable patterns that improve delivery speed, reliability and developer productivity. Essential Duties and Responsibilities Accelerate Top Priorities Act as a technical “force multiplier” on the highest-priority initiatives; clarify approach, resolve ambiguity, and drive work to completion with high quality and pragmatic trade-offs. Reduce cross-team friction by defining clear interfaces, breaking work into deliverable increments, and enabling parallelization through strong architecture boundaries. Raising Engineering Standards Establish and model best practices for engineering excellence: design docs/RFCs, architecture reviews, code review discipline, and effective automated testing strategies. Drive API-first and “platform as a product” behaviors: define and promote consistent platform interfaces that reduce bespoke integrations and siloed solutions. Build Paved Roads Create reusable platform capabilities (templates/modules/golden paths) that reduce reinvention and speed up delivery for teams. Drive automation opportunities (including agentic/AI-enabled workflows) that improve operational and delivery efficiency. Improve Operational Excellence Lead cross-cutting improvements that enhance stability and reduce toil: observability standards, alert hygiene, incident learning loops, and resilience patterns. Partner with operations and platform stakeholders to measurably improve reliability outcomes and reduce operational drag on platform delivery teams. Partner and Mentor Coach senior/staff engineers by pairing on real work, running reviews, and teaching pragmatic system-level thinking. Set clear examples of technical leadership, collaboration, and accountability without formal people management responsibility. On-call Participation Participate in the on-call rotation and contribute to restoration, root cause learning, and prevention. Required Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field. 15 years of hands-on software engineering designing, building, testing, deploying and operating large-scale distributed systems in cloud-native environments. 5 years operating at Staff or Principal scope, leading multi-quarter, cross-team technical initiatives that span 3 teams and deliver organization-level outcomes. 8 years of experience designing and operating microservices-based systems, including API design and versioning, authentication and authorization frameworks (e.g. OAuth, OIDC, IAM), and Infrastructure-as-Code (e.g. Terraform, Cloudformation, ARM) Deep hands-on experience (5 years) in at least three of the following: Kubernetes and container orchestration platforms, public cloud infrastructure (AWS/Azure/GCP), CI/CD systems and deployment automation, Infrastructure-as-Code and configuration management, and production operations, reliability tooling and on-call systems. Demonstrated ownership of production systems supporting business-critical workloads, including participation in incident response, post-incident reviews, and reliability improvements at scale. Preferred Qualifications Proven ability to operate as a self-directed technical leader, navigating ambiguity, defining problem spaces, and driving clarity and alignment across multiple t ... (truncated, view full listing at source)