Senior Technical Product Manager, SRE/Cloud

ABOUT THE ROLE We’re looking for a Senior Technical Product Manager to lead key initiatives within our Cloud SRE organization. This role is critical to defining the long-term vision of our Core Infrastructure Platform, elevating reliability, efficiency, and Developer Experience (DevEx). You will work at the intersection of engineering, leadership, and product to transform complex infrastructure challenges into scalable solutions that directly impact cost-per-order and customer trust. WHAT YOU WILL DO Define and evolve the strategic vision for our Core Platform, expanding the management of critical resources such as RDS, SQS, and Serverless applications; Lead the vision for Safe Releases, integrating CI/CD, Feature Flags, and AI/ML for predictive analytics, anomaly detection, and automated orchestration; Drive the adoption of AI/ML to improve the software development lifecycle, focusing on automated setup (Golden Paths), documentation, and testing; Define and implement a "System Maturity" model to help engineering teams prioritize non-functional initiatives (security, reliability, and efficiency) based on data-driven health metrics; Redefine the FinOps solution vision to provide visibility into efficiency opportunities and reduce the infrastructure cost-per-order across the company; Collaborate with Customer Excellence teams to translate internal observability metrics into external health dashboards, improving transparency and trust; Actively participate in the Incident Lifecycle Program, using incidents as a source of truth to identify reliability gaps and roadmap opportunities; Conduct ongoing discovery to understand developer pain points through interviews, ceremony participation, and collaboration with technical leads; Shield engineering teams from unplanned demands, lead Quarterly Business Reviews (QBRs), and align the roadmap with executive leadership. WHO YOU ARE Degree in Software Engineering, Computer Science, or a related field; Previous hands-on experience as a Software Engineer is essential to understand our internal users' challenges; Strong track record as a Technical Product Manager in platform/infrastructure teams, with deep knowledge of Cloud, SRE, or DevOps environments; Strong ability to connect technical KPIs (MTTR, availability, latency) with business outcomes; Experience with FinOps, observability tools (e.g., Datadog, Grafana), and a strong interest in applying AI to improve engineering workflows; Experience in stakeholder management, with the ability to navigate complex technical discussions and executive alignments; Fluent English. ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com . BENEFITS Annual profit-sharing program and equity eligibility Health, dental, and life insurance with national coverage provided by VTEX Annual budget for professional development in Tech Language development incentive program (English, Spanish, Portuguese) Flexible meal allowance Extended parental leaves Child-care assistance Flexible work schedule and remote-first culture Financial assistance to build your work-from-home setup Wellness program Free shipping on 1000+ VTEX stores ... (truncated, view full listing at source)