Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Software Engineer / Senior PHP developer So, what’s the role all about? Have you ever been disappointed with customer support and get the impression that they are unable to help you? It didn't have to be the fault of a particular person, but just a manifestation of outdated tools that they may use. Until now, companies have focused on individual parts of the process, but not on covering the entire customer experience. NICE CXone has a solution that covers the issue from start to finish. Thanks to this, the market rates us as a world leader. Our team in Prague is developing an ecosystem that connects businesses and their customers through digital channels such as WhatsApp, Chat, or Instagram. We offer tools that automate and support agents' work and improve their efficiency with technologies such as AI, Cloud, and big data. We are looking for an experienced PHP developer to our SCRUM team, who will help us to further expanded our digital platform, drive integrations with other products and focus on constant improvement of our services performance. We have developed a globally used platform for customer care, used by large companies. 5,000 requests per second flow through our APIs in 10 AWS regions around the world. So exceptional quality of the delivery and rigorous regression and performance testing is what we focus at. We try to write cleanly, pay attention to SRP, create atomic pull requests, continuously refactor, have a CI/CD pipeline. How will you make an impact? Technically advance the business-critical product. Ensure product and code quality using best practices, patterns, supportability, observability, stability, and scalability. Help us to integrte it with other portfolio products. Cooperate with other wonderful team members here in Prague, our colleagues USA, or India Work with the QA engineers to maintain product quality. Have you got what it takes? PHP 8.2, Docker, MySQL/RDS Optional: Elasticsearch/OpenSearch Optional: AWS experience (Amazon Lambda, SQS, Kinesis, S3, …) Development techniques: SOLID, Clean code, Code review Ability to communicate in Czech/Slovak and English language What’s in it for you? Modern, newly reconstructed office in Karlín near the metro station Křižíkova Unlimited vacation flexible mode - We can miss you for a month if you come back to our office at least 2 times a week. Hackathons 8 days a year. Fully paid sick leave. You will practice English with colleagues from America. Football, push-up challenge, sometimes a tap - the more of us in the office, the more often. Minimum meetings. Corporate breakfast. Budget for further education. Business Laptop. Stable Employment. Requisition ID: 10150. Reporting into: Manager, Engineering. Role Type: Individual Contributor. CZ Medior / Senior PHP developer O čem tedy tato role je? Už jste někdy byli zklamaní ze zákaznické podpory a máte dojem, že vám nejsou schopni pomoci? Nemuselo to být vinou konkrétního člověka, ale jen projevem zastaralých nástrojů, které může používat. Doposud se firmy zaměřovaly na jednotlivé části procesu, ale ne na pokrytí celé zákaznické zkušenosti. NICE CXone má řešení, které pokrývá zákaznickou cestu od začátku do konce. Díky tomu nás trh hodnotí jako světového lídra. Náš tým v Praze vyvíjí ekosystém, který propojuje firmy a jejich zákazníky prostřednictvím digitálních kanálů, jako je WhatsApp, Chat nebo Instagram. Nabízíme nástroje, které automatizují a podporují práci agentů a zlepšují jejich efektivitu pomocí technologií jako je AI, Cloud a big data. Do našeho SCRUM týmu hledáme zkušeného PHP vývojáře, který nám pomůže dále rozšiřovat naši digitální platformu, řídit integrace s dalšími pro ... (truncated, view full listing at source)