Software Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Location: Medellín Colombia (Hybrid) Team : SmartReach/LiveVox (LVP) Employment Type: Full-time About NICE At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Overview As a Software Engineer, you’ll design, build, test, and operate distributed services and high‑throughput APIs that support mission‑critical CX workloads. You’ll pair strong systems thinking with hands‑on coding, automation, and observability to deliver durable, scalable software. About the Team The LiveVox LVP team builds and maintains the core platform capabilities that power high‑scale outbound and omnichannel CX experiences in the NICE CXone environment. We focus on reliability, performance, and cloud‑ready architecture that supports large‑volume customer interactions across multiple services. We modernize services, enhance scalability and resiliency, and provide shared platform components that speed up delivery across product teams. How you’ll make an impact Work as a member of an agile team to enhance and improve software. Design and present projects to improve current process and overall platform. Code and test projects. Create automation to ensure quality. Deliver high quality, sustainable, maintainable code. Manage time effectively working on one or more concurrent projects. Attend meetings and training as required. Leads team or mentors other developers as needed. Provides critical technical capabilities to the team and evangelizes those skills to others. Functions as a Technical or Team Lead as needed. Follow established department procedures, policies, and processes. Have you got what it takes? (Required Qualifications) BS in Computer Science or equivalent experience. 6+ years of professional software development experience. Strong problem-solving skills; solid grasp of OO design and common design patterns. Proficiency with Java and Spring Boot for backend services. Experience with relational and NoSQL databases (e.g., Oracle, PostgreSQL, MySQL, DynamoDB). Experience building REST APIs and working in a CI/CD environment. Hands-on with Docker and Kubernetes in cloud environments (AWS preferred). Excellent communication and decision-making skills; a collaborative team player. Working knowledge of unit testing and software quality practices. Working knowledge of common design patterns Fluent spoken and written English at an Upper-Intermediate level or higher, enabling effective communication Bonus / Preferred Qualifications Experience with Jira, confluence, etc Experience with Linux systems, including as dev desktop Experience with automation/testing tools Experience with Sonarqube Experience with/knowledge of agile development processes Experience(s) as a technical or team lead or equivalent experience Kotlin or Micronaut experience; reactive programming where appropriate. Streaming async messaging (Kafka, Kinesis stream); event-driven architectures. Deep AWS knowledge (EKS, ECS, Lambda, API Gateway, RDS/Aurora, S3); IaC with Terraform. Observability at scale (OpenTelemetry, Prometheus, Grafana, ELK/EFK). Contract testing, TestContainers, consumer-driven contracts. gRPC and/or GraphQL alongside REST where it makes sense. Technologies we use (Representative) Languages Frameworks: Java, Spring Boot (primary) React/Angular, HTML, JS, CSS, etc APIs Messaging: REST (core), gRPC / GraphQL (select use cases) Kafka / Kinesis for eventing and async processing Data: PostgreSQL, MyS ... (truncated, view full listing at source)