Manager, Professional & Consulting Services

Are you passionate about technology and tax compliance? Our Professional Services team delivers top‑tier technology solutions to a diverse portfolio of multinational clients across the EU and APAC regions. We are seeking an experienced Manager with a strong background in indirect tax and software implementation to enhance our Indirect Tax Compliance services. About the role: As a Manager, Professional & Consulting Services you will : Key areas of responsibility: Support the strategy and execution of professional services for Corporate Professional Services Indirect Tax (IDT) customers. Own and manage a portion of the Corporate Professional Services IDT customer portfolio. Drive excellent customer experiences through meaningful interactions aligned to key performance indicators (e.g., customer satisfaction). Participate as a member of the Indirect Tax Service Delivery Leadership Team to ensure seamless integration across the customer journey. Create and implement tools, processes, and working practices that improve efficiency and enable staff to deliver best‑in‑class service. Be responsible for revenue generation and utilization targets assigned to the team. Drive team accountability for utilization, monthly revenue hours, and other critical financial targets. Develop and engage team members at all levels; address performance gaps quickly and provide timely, clear feedback to ensure optimal outcomes. Collaborate closely with global Professional Services teams and with cross‑functional teams (e.g., Product, Sales, Support) to deliver a seamless customer experience. Manage a team of consultants, supporting their development and customer delivery. Allocate resources and prioritize tasks. Accountabilities: Monitor high‑level project progress; ensure risks are properly managed; proactively adjust strategies to help PMs deliver projects on schedule and within budget. Provide leadership and co‑management of the IDT team in line with consulting delivery standards. Be responsible for consultant utilization, revenue, and margin for the IDT team. Support staffing strategy and execution of a global services model through our Global Delivery Center (GDC). Support recruiting, training, and professional development of Professional Services team members. Oversee indirect tax subcontractor relationships and delivery. Support customer delivery by building customer and partner relationships, managing escalations, and driving customer satisfaction. Support Statement of Work (SOW) scoping and sales efforts to build a healthy services backlog. Contribute to the development, operationalization, and maintenance of delivery service offerings, service levels, and pricing standards. Key deliverables: Meet revenue‑hour targets within assigned practice(s); proactively identify gaps and develop and execute plans to consistently achieve financial targets. Drive robust cross‑functional collaboration—especially with the Global Delivery Center leadership—to ensure strategic alignment and optimized service delivery. Support achievement of the IDT financial plan (e.g., revenue, margin) for Corporate Professional Services. Support continuous, measurable improvement in end‑to‑end customer experience across channels (e.g., customer satisfaction/NPS, churn, retention). About you: You're fit for the role, if your job role includes: Minimum of 11 years of total experience. Exceptional leadership and talent‑development capabilities, with a track record of inspiring high performance and effective coaching. 5 years of indirect tax implementation experience. 7 years of experience with large enterprise software systems. 2 years of people‑management experience. Bachelor's degree required; master's or MBA preferred. Outstanding written and verbal communication, negotiation, and interpersonal skills; effective across all organizational levels and client engagements. Ability to operate effectively in a hybrid work environment, with an expe ... (truncated, view full listing at source)