Sales Incentive Specialist (Commissions Analyst)

Sales Incentive Specialist Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! We are seeking a detail oriented and analytical professional to join our Sales Compensation Case Operations team as a Commissions Case Analyst. About the Role In this opportunity as a Sales Incentive Specialist, you will be responsible to: Research and resolve commissions cases accurately and within defined SLAs. Investigate sales transactions, compensation calculations, and system outputs to determine root cause. Clearly document findings, actions taken, and resolution outcomes in Salesforce. Apply compensation policies and rules consistently while escalating exceptions appropriately. Identify patterns or recurring issues across multiple cases and flag potential systemic problems. Partner with Operations leads to improve case accuracy, consistency, and predictability. Support monthly, quarterly, and year end activity periods by maintaining high quality under volume. Resolve sales compensation cases using Salesforce, Varicent, and supporting systems, ensuring accuracy and timeliness. Perform detailed research into sales data, crediting, calculations, and adjustments to determine correct outcomes. Apply established compensation rules and policies consistently across cases. Document cases thoroughly to support auditability, transparency, and future reference. Identify repeat case drivers and contribute to root cause analysis efforts. Escalate complex or high risk issues with clear context and recommended next steps. Support process improvements by providing feedback on case trends, gaps, or inefficiencies. About You You’re a fit for the role if your background includes: 1-3  years of experience in sales compensation, operations, finance operations, or case management. Experience working with Salesforce case management and/or Varicent (or similar ICM systems such as Callidus or Xactly). Strong analytical and investigative skills with attention to detail. Ability to identify patterns and trends across multiple cases, not just resolve individual issues. Comfortable working with data and navigating complex systems. Clear written communication skills, especially for documenting findings and resolutions. Ability to manage volume, meet deadlines, and maintain quality during peak periods. #LI-DD3 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / L ... (truncated, view full listing at source)