Product Onboarding Advocate (Fixed term)

Product Onboarding Advocate Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! A Product Onboarding Advocate is responsible for helping first-year customers have a successful onboarding experience as they get started with their new Thomson Reuters product(s) and training resources. This includes proactive phone and/or email contacts to help a firm reach key onboarding milestones to increase adoption of product. About the Role In this opportunity as a Product Onboarding Advocate , you will: Deliver Product Onboarding Program and foster relationships with first year customers Set customers up for success with an initial onboarding phone call and periodic check-ins to review progress with onboarding milestones, and to increase adoption of product through training resources Serve as primary point of contact (phone and/or email) through onboarding program Bring appropriate internal individuals together to resolve issues in a prompt and appropriate manner Meet performance objectives About You You’re a fit for the role if your background includes: 1- 3 years experience working in a customer service environment or relevant experience A Bachelor's degree or equivalent experience Preferably knowledgeable in Thomson Reuters Tax & Accounting software products. Excellent analytical, decision-making, time management, and multi-tasking abilities, with a capacity to self-manage and stay motivated in a fast-paced, high-pressure environment. Strong relationship-building skills with various roles within a firm, including IT, staff, and managing partners, alongside strong partnership, communication, and collaboration skills. Willingness to learn new processes and skills to enhance the customer experience, excel in a peer coaching atmosphere, and provide constructive feedback. Note: This is a fixed term contract position being Dec, 2027 the ending date ​ To apply, please upload your updated resume in English. Location: CDMX #LI-DD3 ​ What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of t ... (truncated, view full listing at source)