Sr. Technical Business Analyst

About the Role: Elicit, analyze, and document business and technical requirements using Agile methodologies. Conduct gap analysis and process modeling to define functional and non-functional requirements. Translate business needs into epics, features, and user stories with clear, testable acceptance criteria. Ensure alignment with enterprise standards in collaboration with Business Process Owners and Solution Architects. Expertise in business analysis techniques and Agile/Scrum practices. Strong knowledge of Salesforce CRM and CPQ / Order Capture solutions (Conga or similar). Familiarity with SAP integration concepts and pricing workflows. Proficiency with Lucidchart and Azure Dev Ops. Excellent communication, facilitation, and documentation skills. Strong critical and analytical thinking with ability to perform root-cause analysis and recommend scalable solutions Manage ba cklog refinement, grooming, and estimation for features. Partner with Product Owners to prioritize work ba sed on business value and technical complexity. Participate in Agile ceremonies and drive continuous improvement. About You: 5yrs Experience. Act as the domain expert for Order Capture and CPQ processes. Advise on platform capabilities vs. customizations for Conga. Validate designs and confirm technical feasibility with Solution Architects and technical teams. Clarify true user needs and challenge assumptions when necessary. Break down complex problems into actionable requirements and evaluate solution tradeoffs. Anticipate edge cases and failure modes; ensure requirements address exceptions and data quality issues. Synthesize stakeholder input into clear decisions and document rationale. Serve as liaison between business stakeholders and technical teams. Drive issues to closure and maintain accountability for deliverables. Mentor junior analysts and promote best practices in requirements gathering. Demonstrate strong stakeholder management and negotiation skills. #LI-KP2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Togeth ... (truncated, view full listing at source)