Product Manager

Product Manager Salesforce Platform (Sales, Service & Lead Integrations) Reuters is seeking a highly skilled Product Manager, Salesforce Platform to join our Commercial Platforms team. In this role, you'll shape how our teams sell, support, and serve customers by evolving Salesforce across a complex, multi-business environment—improving usability, standardizing where it adds value, and enabling automation and compliance at scale. We currently operate three Salesforce instances across different business units. Our primary Salesforce instance is integrated with Zuora CPQ (with billing executed in Zuora), however we’re also incorporating Salesforce RCA to enable global cross-sell for one business unit. Our Support organization also uses Salesforce to manage omnichannel customer support and is actively progressing an AI automation program leveraging Agentforce. This role will ensure Support is designed into the wider ecosystem—not bolted on. This role also owns Lead integrations: we currently use Eloqua, with a requirement to also integrate HubSpot. About the Role: Own product discovery and delivery for Salesforce Sales and Service workflows, translating business process needs into usable, adoptable solutions. Align stakeholders across Sales, Support, Commercial Excellence, Commercial Policy, Business Operations, and front-end product teams—driving clarity, prioritization, and decisions. Standardize intelligently across three Salesforce instances, defining what should be consistent (data definitions, controls, reporting) vs. configurable by business unit. Drive roadmap alignment across CPQ realities (Zuora CPQ today, RCA for cross-sell in one BU), ensuring a coherent seller experience and scalable operating model. Integrate Support into the end-to-end journey, including omnichannel service, digital self-serve, and AI-enabled workflow automation. Own Lead lifecycle and integrations, evolving from Eloqua-centric to supporting growing HubSpot demand (definitions, routing, SLAs, data quality). Improve the transactional B2B sales motion by removing unnecessary subscription-style gates and hard stops, optimizing fast-turn workflows, and improving handoffs between self-serve → seller assist → self-serve (including pricing and billing account setup for invoicing). Prototype and validate workflows early (journey maps, clickable prototypes; tools such as v0 are a plus) to build stakeholder confidence and reduce delivery risk. About You: 6 years product management experience delivering workflow/platform capabilities in a multi-stakeholder environment. Strong ability to map and improve business processes, align stakeholders, and drive outcomes. Working knowledge of Salesforce Sales Cloud and Service Cloud (enough to partner effectively with admins, architects, and engineers). Experience with lead lifecycle / marketing automation integrations (Eloqua and/or HubSpot or similar). UX mindset and comfort using prototyping tools to validate solutions and drive adoption. Strong communication skills (clear requirements, decision logs, roadmap updates) and an outcome-driven approach. #LI-BD1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world so ... (truncated, view full listing at source)