Senior Process Associate – OCR (US Tax)

We are seeking a skilled and detail-oriented and proactive  Senior Process Associate  to join our Team. The role involves document analysis, template creation, data extraction, validation, and technical support for internal teams. The ideal candidate should possess strong analytical skills, Root cause analysis skill, problem-solving abilities, and familiarity with OCR automation workflows. About the Role In this role as a Senior Process Associate, OCR (US Tax), you will be responsible for Perform document analysis and data extraction using third-party application. Verify and validate the data extracted from the document by using in-house applications. Update system configurations in accordance with new document formats or regulatory changes. Troubleshoot issues, implement fixes, and manage updates across various environments. Coordinate with internal staff and end-users to address concerns and requirements. Respond promptly to reported issues and provide effective resolutions. Achieve assigned targets and goals with accuracy and efficient planning. Prepare and execute test cases and test plans for software updates and integrations. Maintain comprehensive documentation of processes and resolutions. About You: You’re a fit for the role of Senior Process Associate, OCR (US Tax) if you have: 1-3 years of experience in US Tax with experience working on OCR platforms, document processing. Basic understanding and familiarity with US tax laws and regulations is an advantage. Experience working with OCR platforms, document processing, or automation tools is preferred. Experience with software testing and quality assurance processes. Experience in tax software integration and application development is preferred. Moderate proficiency in MS Office tools (Excel, Word, Outlook, etc.). Basic knowledge of JAVA / VB Scripts and SQL queries. Quick learner with adaptability to new challenges. Ability to work collaboratively within a team. Willingness to work extended hours and on holidays, as required. You are comfortable working in 8:30 am to 5:30 PM IST shift timings. Working days will be Monday to Friday but during the tax season you are required to work Monday to Saturday, and shift may change basis the business requirement. #LI-GS1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annuall ... (truncated, view full listing at source)