Credit Controller II

Credit Controller II – Operations Customer to Cash Are you an experienced credit professional with a strong track record of managing complex accounts, driving collections performance, and influencing outcomes across teams? Do you thrive in a fast-paced finance environment where your expertise directly shapes cash flow and customer relationships? If so, we want you on our team! As a Credit Controller II, you'll take on a more senior role in maintaining the financial health of Thomson Reuters by owning a broader, higher-complexity portfolio of accounts. You'll work with greater autonomy, serve as an escalation point for challenging cases, and actively contribute to process improvements—all within a supportive, hybrid work environment in Taguig City. About the Role In this opportunity as a Credit Controller II, you will: Collect and resolve  outstanding invoices from past-due accounts within an assigned portfolio (low- to medium-risk). Ensure compliance  with all credit and collections policies, procedures, and timelines. Communicate directly  with customers via preferred channels to negotiate payments, set up payment plans, and promote self-service options. Investigate and resolve  delinquent accounts, including documentation and coordination with dispute or support teams. Maintain accurate records  in financial systems and generate reports to track performance and support decision-making. Collaborate with cross-functional teams  such as Sales Support, Customer Service, and Accounts Receivable to resolve account issues. Recommend process improvements  to enhance efficiency and effectiveness in collections practices. About You You're a fit for the role of Credit Controller II if you have the following required qualifications: Bachelor's degree in Finance, Accounting, Business, or a related field. Minimum of 3 years of experience in collections, credit control, or accounts receivable, with exposure to complex or high-value accounts. Experience in a BPO or shared services environment (Order-to-Cash or Customer-to-Cash) is strongly preferred. Strong negotiation and communication skills with the ability to manage escalated situations and senior stakeholder relationships. Proficiency in ERP or financial systems (e.g., SAP, Oracle) and MS Office, with the ability to generate and interpret financial reports. Willingness to work night shifts and operate in a hybrid setup based in Taguig City. Additional preferred qualifications include: Familiarity with credit risk assessment or service interruption processes. Proactive mindset with ability to suggest and support implementation of process improvements. #LI-HB1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globall ... (truncated, view full listing at source)