Prime Care Senior Support Consultant

Prime Support Consultant Profile Are you passionate about contributing to a world-class company and its customers in implementation processes? If yes, we are looking for you! Join our team as an  Prime Support Consultant  and support key initiatives that drive business success. This role is essential for gaining hands-on on the customer side and developing professional relationships. About the Role Provide senior-level application support for enterprise customers, using PL/SQL and/or T‑SQL to investigate incidents, run queries, debug data issues, and validate system behavior. Develop and maintain SQL/T‑SQL scripts to support troubleshooting, reporting, data corrections, and repeatable operational tasks in customer environments. Analyze reported problems end-to-end, document findings clearly, and produce functional descriptions/specifications that enable accurate fixes and prevent recurrence. Deliver customer-ready fixes and workarounds, including step-by-step application instructions and clear communication in advanced spoken and written English. Assist customers through patch releases and deployments, including preparation, coordination, validation, and post-release verification to ensure stability. Gather, analyze, and help define project requirements and specifications, collaborating with internal teams while working independently and proactively to drive resolution. Support integrations with ERP ecosystems (e.g., SAP, Oracle, JDA, PeopleSoft), with preferred exposure to foreign trade/international trade processes (including Mexico IMMEX) and willingness to build new software development skills. About You You’re a fit for the role if your background includes: Advanced English proficiency (candidates will be tested before setting up an interview) A BA degree (or equivalent) in Information Systems or a closely related discipline. 2 years of hands-on application support experience using PL/SQL and/or T‑SQL, including writing queries, debugging database issues, and developing SQL/T‑SQL scripts. Experience in implementing and/or supporting foreign trade (international trade) systems (preferred). A strong customer-support mindset with a consistently positive, service-oriented attitude and commitment to clear outcomes. Proven ability to understand complex issues, summarize root causes, and communicate/transfer knowledge effectively in both writing and conversation (advanced English). A proactive, solutions-first approach and comfort working independently/autonomously to drive incidents through to resolution. Experience producing functional descriptions/specifications of issues and delivering customer-ready fixes/workarounds with clear application instructions. Familiarity with enterprise environments and integrations with ERPs (e.g., SAP, Oracle, JDA, PeopleSoft), with preferred exposure to foreign trade/international trade (including Mexico IMMEX) and PMI methodology, plus willingness to develop new software development skills. Preferred Knowledge of foreign trade/international trade. Knowledge of Mexico special programs such as IMMEX. Knowledge of the PMI implementation methodology. Willingness to develop new skills related to software development. To apply, please upload your updated resume in English. Location: CDMX #LI-JA1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career De ... (truncated, view full listing at source)