Customer Product Trainer

New Position: This position is open due to an existing vacancy to support our evolving business needs. Are you passionate about empowering professionals through education and transforming the way they experience technology? We're looking for a Customer Product Trainer who will play a pivotal role in driving product adoption and customer success through innovative, impactful learning experiences. If you thrive at the intersection of education, technology, and customer engagement, this is a great role for you. About the Role In the role of Customer Product Trainer , you will: Design and deliver engaging customer education programs — both in-person and virtually — that drive product adoption, retention, and long-term customer satisfaction. Develop structured curricula and training materials grounded in adult learning principles and instructional best practices to meet clearly defined learning objectives. Collaborate with cross-functional teams to understand legal workflows and integrate relevant processes into meaningful, context-rich educational content. Apply AI-based solution expertise to create innovative learning experiences that address real customer challenges and accelerate product value realization. Enable customer success by equipping customers with the tools, resources, and guidance needed to maximize the value of their Thomson Reuters solutions. Leverage training analytics and customer feedback to continuously assess, refine, and elevate the effectiveness of learning programs. Maintain proficiency in web-based platforms and virtual collaboration tools to deliver seamless, high-quality training and customer engagement experiences. About You You are a fit for the role of Customer Product Trainer if you have: Bring 2 years of professional experience in training facilitation or a related learning and development role, with a proven track record of delivering impactful education programs to diverse audiences. Possess a strong customer-first mindset, with a demonstrated ability to build lasting relationships, anticipate customer needs, and foster loyalty through empathy and clear communication. Have proven experience in presentation delivery and facilitation, with the ability to convey complex information in a clear, engaging, and accessible manner across diverse audiences. Demonstrate expertise in curriculum design and development, with the ability to structure educational programs that align with specific learning objectives and measurable outcomes. Juris Doctor (JD) degree or bring substantial hands-on experience working within the legal industry is strongly preferred. Show proficiency in troubleshooting and problem-solving, with the ability to diagnose and resolve customer issues related to product adoption and education programs efficiently. Be fully bilingual in English and French, with demonstrated professional experience designing and delivering training programs in both languages to diverse customer audiences. Ability to travel up to once a month in Canada. #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, ret ... (truncated, view full listing at source)