Senior Content Specialist

Senior Content Specialist - Operations Content Position Overview The Senior Content Specialist is responsible for managing and delivering high-quality content products end-to-end. The role requires deep domain expertise in Public Records and/or Dockets, and advanced technical proficiency (XML, UNIX, scripting, Python). The role involves managing multiple system platforms: GCS, Alloy, Unix/Linux, LTC, Novus, ERD, People Warehouse, Company Warehouse, EDD. As a Senior Content Specialist, you will lead/ drive workflow and project responsibilities, mentor the team, drive standardization and process excellence, while supporting a18/5 (at a team level: 18 hours per day, 5 days per week) coverage model with rotational shifts and work weeks. About the Role : In this opportunity, as a Senior Content Specialist you will: Lead or manage departmental and cross-functional project teams for effective product lifecycle management. Ensure integrity and completeness of work products and product databases across all assigned workflows/ tasks. Demonstrate expertise in team and adjacent workflows; consult on tactical and strategic initiatives. Drive/ participate in standardization, cost savings, and process efficiencies through Lean Six Sigma or similar methodologies. Serve as an escalation point for multiple workflows/ tasks and provide expert-level support. Troubleshoot complex issues related to content conversion, workflows, and system/data integrity. Design and deliver robust training programmes, verify the work of others, and support new hires/ less experienced staff as they ramp up to proficiency. Conduct process audits and contribute to root-cause analyses to resolve bottlenecks and improve KPIs. Participate in enhancement projects, testing, and implementation of new systems or processes. Utilize technical expertise to navigate, troubleshoot and operate various applications such as GCS, Alloy, LTC, Unix/Linux Novus, People Warehouse, Company Warehouse, etc. About You: You're a fit for the role of a Senior Content Specialist if your background includes: Strong technical knowledge and understanding of diverse Content Operations publishing systems/ applications, particularly for Public Records and Dockets content. Strong customer-focused mindset with excellent communication skills, both verbal and written, for effective collaboration and reporting. Ability to work in a fast-paced environment with changing priorities and requirements. Strong technical proficiency in UNIX, scripting, and familiarity with tools such as SharePoint, JIRA, and content publishing platforms. Strong understanding of global workflows and process improvement methodologies (Lean Six Sigma certified preferred). Excellent problem-solving and troubleshooting skills for complex data and system issues. Ability to contribute/ drive training programmes and process documentation reviews, and mentor new hires/ less experienced staff. Preferred Technical Skills: Operating Systems (Windows, UNIX); Programming (C, C, C#, .NET); Databases (Oracle, MS SQL, MS Access); Web Technologies (XML, HTML); Tools (Mainframe, Power Automate, Smartsheet, JIRA, Power BI). Must be open to rotational shifts (including nights) to support 18/5 (at a team level: 18 hours per day, 5 days per week) coverage model with rotational shifts and work weeks. #LI-KG1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employe ... (truncated, view full listing at source)