Sports Customer Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. THE ROLE: This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. Join our team as a Sports Customer Support Analyst and play a key role in delivering a seamless customer experience. You’ll handle incoming requests, support clients via Zendesk and work closely with internal teams to resolve issues and onboard new users. Alongside this, you’ll monitor live match data and assist with troubleshooting in a fast-paced environment. WHAT YOU'LL DO: Provide customer support via Zendesk Prioritize and manage incoming requests Collaborate with internal teams to escalate issues and onboard clients Monitor match data and assist with technical troubleshooting Work in shifts (morning afternoon, hybrid model) WHAT YOU'LL BRING Excellent communication in fluent English (written verbal) Strong problem-solving with the ability to multitask prioritize Proactive, accurate, and able to perform under pressure Confident with computer systems and tools Previous customer support experience is a plus We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. One team, being brave, driving change We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius . Let us know when you apply if you need any assistance during the recruiting process due to a disability.