IT Support Analyst

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. We are seeking an experienced IT Support Analst with 4+ years of hands-on experience to provide comprehensive technical support across our diverse technology infrastructure. This role requires a versatile professional capable of managing enterprise systems, ensuring security compliance, and delivering exceptional white-glove support to end users including executive leadership. We are looking for a detail-oriented professional to manage enterprise systems, ensure security compliance, and deliver exceptional technical support. This role involves full device lifecycle management, MDM administration, network and security operations support, and compliance documentation. The ideal candidate has a minimum of 4 years of progressive IT support experience in enterprise environments and a proven track record in managed service delivery or corporate IT support. Must have experience supporting macOS in a corporate environment. What you'll be doing: End-User Support Desktop Services Provide remote and on-site technical support for macOS, Windows 10/11, and Linux (Ubuntu, CentOS, Fedora) environments Perform system imaging, OS deployment, hardware troubleshooting, and software installation/configuration Manage complete device lifecycle from procurement and provisioning through decommissioning and secure data wiping Deliver white-glove technical support to C-suite executives with solution-oriented, proactive problem-solving Coordinate device shipping and setup for new hires across locations Mobile Device Application Management Administer Jamf MDM platform for Apple device fleet management Configure and enforce mobile security policies and device enrollment processes Manage BetterCloud for SaaS application governance and user lifecycle automation Troubleshoot mobile device connectivity, security, and application issues Network Security Operations Support and troubleshoot Fortinet VPN infrastructure and client connectivity across all platforms Assist with firewall configuration management and security policy implementation Utilize CrowdStrike Falcon for endpoint protection, threat detection, and basic forensic analysis Investigate security incidents and participate in incident response activities Monitor VPN performance, security alerts, and system logs for anomalies Asset License Management Maintain accurate IT asset inventory with real-time tracking and lifecycle management Coordinate software license renewals for enterprise platforms (Google Workspace, Jira, Microsoft 365, Cisco Meraki, etc.) Track license utilization and optimize allocation to prevent over/under-licensing Manage warranty contracts and vendor relationships for hardware support Generate monthly inventory reports with discrepancy analysis Facilities Infrastructure Support Maintain audio/visual equipment and troubleshoot video conferencing systems in conference rooms Perform daily health checks of conference room technology and booking systems Monitor and coordinate maintenance for printer fleet and print server infrastructure Manage secure printing solutions and supply chain coordination Compliance Documentation Support ISO 27001 and SOC 2 Type II compliance requirements Maintain comprehensive documentation of system configurations, IT policies, and procedures Provide audit evidence and participate in compliance audits Update network diagrams and maintain change management logs Reporting Administrative Duties Generate weekly status reports on open tickets and project progress Provide input for monthly SLA performance reports Participate in quarterly bus ... (truncated, view full listing at source)