Growth Strategy & Analytics Manager

Growth Strategy & Analytics Manager Quick Summary Own the analytics engine behind Sales and Customer Service performance. Drive headcount modeling, CAC reporting, commissions, and operational insights that fuel efficient growth. Who we are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: -Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) -Forbes' America's Best Startup Employers (2021-2024) -Inc. 5000 Fastest-Growing Private Companies -Forbes’ Fintech 50 -Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com http://kin.com and see how we work. The opportunity We’re looking for an Operations Analytics Manager to strengthen the analytical foundation behind our Sales and Customer Service organizations as we scale. As operational complexity grows, we need sharper insights, tighter forecasting, and stronger financial rigor to ensure we grow efficiently. This role sits within the Growth team and partners closely with Sales, Customer Service, RevOps, Finance, and Data. You’ll operate at the intersection of strategy and execution — turning complex operational data into clear reporting, models, and recommendations that improve performance, inform staffing decisions, and optimize customer outcomes. Your responsibilities - Own monthly reporting end-to-end: validate data, prepare insight-driven memos, explain key trends and variances, and facilitate cross-functional discussions across Operations, Growth, and Finance - Manage commission payouts and the commission platform, resolve issues proactively, and partner with Sales leadership on payout strategy and target-setting - Build, maintain, and evolve Sales, Customer Service, and Underwriting headcount models, updating assumptions and improving forecasting accuracy to guide staffing decisions - Analyze performance metrics including conversion rates, call volume, talk time, and sales behaviors to identify workflow optimization opportunities - Own monthly Customer Acquisition Cost (CAC) reporting, reconcile data with Finance and Accounting, and clearly articulate drivers of variance to plan and month-over-month movement - Lead proactive and ad-hoc analytical deep dives, transforming multiple datasets into clear insights and actionable recommendations - Hire, onboard, and develop a junior analyst, establishing strong processes, accountability, and a scalable foundation for the function Success in this role In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve. By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of th ... (truncated, view full listing at source)