Implementation Consultant

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. The Professional Services team is responsible for the implementation of our software solutions across multiple clients from various industries from start to finish - scoping, solution design, delivery, testing for both new and existing customers in line with user and customer needs, ensuring a high level of customer satisfaction. This is a team that love’s diversity - of work, people, ideas and projects so working within this team will challenge a candidate in different ways. Variety is key! Job Description The purpose of the Implementation Consultant is to understand customers’ business issues, capture and define their requirements, and translate them to great solutions that deliver business benefit to our customers, resulting in high levels of customer satisfaction. You'll ensure we run effective workshops with the customer; gather and document clear requirements; design and build practical solutions; and finally test these thoroughly before moving into user training and client hand-over the Customer Success team. Key Responsibilities: Requirements Definition and Design Gather and analyze requirements independently using workshops, document analysis, and solution walk-throughs while leading stakeholder sessions and guiding customization efforts. Design system configurations, assist in adopting best practices, and create custom documentation to meet functional needs. Build and Test Assign configuration tasks, maintain full system build capabilities, and execute comprehensive test plans, including test cases and scripts. Support defect remediation and ensure system configurations meet customer requirements. Consulting and Training Deliver product demos, tailored training sessions, and expert configuration advice while creating user guides and conducting reviews. Provide project guidance, adhering to methodology, and lead Configuration Analysts on key tasks. Product Specialist Duties Develop deep product expertise to analyze customer needs, design tailored solutions, and coordinate system configurations. Act as a product expert in meetings, delivering impactful presentations and assisting with scoping and estimations. Additional Responsibilities Provide post-project support, contribute to product improvements, and share knowledge through coaching, reviews, and articles. Accurately track time, meet utilization targets, and maintain a balanced resource mix for offshore configuration. Basic Requirements Education and Qualifications Essential: Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience It will also be beneficial (not mandatory) if you have: Experience and Skills Essential: A minimum of 5 years commercial experience in business or software analysis/SAAS or other software implementation Demonstrated experience in some or all of the following: Requirements gathering and analysis Designing solutions for SAAS or other software implementation Working within project teams in a software development context ... (truncated, view full listing at source)