Director, Product Specialists (Solutions Engineering)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Director, Product Specialists (Solutions Engineering). About the job This position is needed to lead our talented team of Solutions Engineers. This role is pivotal in driving customer success by providing technical leadership and strategy in solving complex customer challenges. The ideal candidate will have a strong background in solution engineering, customer engagement, and team leadership. Responsibilities In this role, you’ll: Leadership and Team Development: Lead, mentor, and scale the North American Solution Engineering team. Foster a culture of innovation, collaboration, and customer-centric problem solving. Strategic Engagement: Work closely with sales leadership to develop and execute strategies that drive customer acquisition, expansion, and retention. Ensure the Solution Engineering team is aligned with sales goals and objectives. Solution Design and Implementation: Oversee the technical aspects of customer engagements, including solution design, implementation strategies, and technical validation. Ensure solutions meet customer needs and align with Twilio Segment’s capabilities. Customer Advocacy: Serve as a senior technical advisor and advocate for customers within Twilio Segment. Understand customer needs and market trends to influence product development and roadmap. Cross-Functional Collaboration: Collaborate with Product, Engineering, Marketing, and Customer Success teams to ensure a cohesive customer experience and to drive product enhancements. Technical Excellence: Maintain deep technical and product knowledge of the Twilio Segment platform and the broader technology landscape. Encourage continuous learning and development within the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years in software engineering or solution architecture, with at least 5 years in a leadership role managing technical teams. Technical Expertise: Strong technical background with experience in software development, data platforms, and cloud technologies. Familiarity with Twilio Segment’s technology stack is a plus. Strategic Thinking: Proven ability to develop and execute technical strategies that align with business objectives. Experience in pre-sales and post-sales environments is highly desirable. Communication Skills: Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences, including executive-level stakeholders. Customer Focus: A strong customer advocate with a track record of driving customer success and satisfaction through technical leadership and innovation. Leadership: Demonstrated ability to lead, inspire, and grow high-performing technical teams in a fast-paced environment. Desired: Experience leading Solution Engineering or Product Specialist teams within a CPaaS, ... (truncated, view full listing at source)