Director, Forward Deployed Engineering

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation. We embed directly with our most strategic customers to validate emerging AI capabilities, harden the platform under real-world conditions, and transform every field insight into repeatable patterns that shape the product roadmap. We are looking for a Director, Forward Deployed Engineering to lead our Agentforce pillar under the Global Delivery organization. This is a strategic leadership role operating at the intersection of field engineering, research, and product development. You will embed senior technical talent with strategic customers to incubate emerging products, validate pre-GA and early GA capabilities, and generate the product signal that drives roadmap priorities — ensuring what we learn in the field directly shapes what gets built next. Your Impact Leadership & Team Management Lead a High-Performing Team: Recruit, mentor, and develop a global team of Product FDEs, driving technical excellence and career growth at scale. Own organizational design, headcount planning, and capacity strategy to ensure the team is resourced to deliver impact across the field. Ensure Operational Excellence: Define and monitor key performance indicators — including field intelligence reports, technical gap analyses, product opportunity assessments, and internal AI adoption. Coach your team on improvement areas and effectively manage complex engagements. Diversity & Equality: You'll create a diverse, inclusive and psychologically safe environment for your team. Technical Strategy & Execution Maintain Technical Authority: Serve as the executive-level technical authority for Agentforce. Stay current on platform capabilities and partner with Product & Engineering to ensure the FDE organization has deep expertise in existing and upcoming releases. Scale Frameworks & Assets: Champion the development of standardized engagement methodologies, technical playbooks, and reusable assets that can be scaled across the full FDE organization. Guide Complex Engagements: Lead your team in assessing R&D opportunities, defining research hypotheses, and identifying opportunities to create new product capabilities and accelerators that strengthen the global platform and apps. Engage directly on the highest-complexity technical challenges where executive presence and deep expertise are required. Influence Product: Act as the voice of the field with Product and Engineering. Translate patterns from customer deployments into actionable product feedback, shaping roadmap priorities and tooling investments that accelerate platform adoption at scale. Customer & Business Impact Drive Success: Build and sustain executive-level relationships across a strategic customer portfolio. Ensure customers realize measurable business value from Agentforce deployments, driving adoption depth and long-term consumption growth. Manage Portfolio Performance: Operationally manage your portfolio, monitoring key metrics including migration timelines, technical debt reduction, and post-migration health scores to accelerate progress toward ... (truncated, view full listing at source)