VP, Product (AI & Search) - Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Slack Slack is the AI-powered platform where work happens. Used by millions of people at tens of thousands of companies, Slack brings together conversations, tools, and automation in one place — making teams more productive and connected. As a Salesforce company, Slack sits at the heart of the AI transformation reshaping how businesses operate. The Role We're looking for a seasoned product leader to own Slack's search and AI platform — the foundational layer that powers how millions of people find information, get answers, and benefit from AI in their daily work. As VP Product, Search and AI Platform, you will define and execute the product strategy for Slack's core search experiences, AI model infrastructure, quality and evaluation systems, and AI model partnerships. You'll be responsible for ensuring Slack's AI capabilities deliver real customer value — they are reliable, fast, cost-effective, and trustworthy — so that every team at Slack can build exceptional AI-powered experiences on top of a world-class foundation. You will report to the Chief Product Officer and partner closely with Engineering, Design, Trust & Security, and Go-to-Market teams. This is a highly cross-functional, senior leadership role with significant scope and visibility. What You'll Own Core Search Experiences Define the end-to-end search experience in Slack — from how queries are understood and ranked to how AI-powered answers are surfaced to users Drive the strategy for Slack's Enterprise Search product, connecting Slack to third-party data sources (including Google Drive, Confluence, Jira, Box, and Microsoft OneDrive/SharePoint) through a federated, real-time architecture that respects user permissions Advance semantic and natural language search capabilities, making it easier for people to find what they need across billions of messages and files Ensure search is fast, relevant, and trustworthy at massive scale Core AI Models & Infrastructure Create common knowledge services that power both internal Slack features and third party tools — knowledge graph, semantic tagging, etc. Own the product strategy for Slack's AI model layer — foundational models that power search answers, conversation summaries, channel recaps, meeting notes, message translation, and more Define requirements for model selection, evaluation, and deployment across Slack's AI feature portfolio Drive the strategy for how Slack retrieves, ranks, and presents context to AI models to generate high-quality, grounded responses Partner with engineering to continuously improve the inference pipeline for quality, speed, and cost efficiency Quality & Testing Build and own Slack's quality framework for all AI outputs — including hallucination detection, accuracy monitoring, automated drift detection, and regression testing Establish quality benchmarks and evaluation systems used across the entire AI product organization Own the feedback loop from user signals through to systematic quality improvements Define rigorous testing protocols for new models and model versions before they reach customers Ensure all AI features meet Slack's high standards for safety, acc ... (truncated, view full listing at source)