Sr Solution Delivery Manager

Costa Rica About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity About the Team Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations. Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS About You Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500. Previous experience with subscription billing and/or revenue implementation projects is a strong plus. Experience with SaaS-based implementation is very strongly desirable Strong client service and/or management consulting experience Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management Demonstrated experience managing multiple, concurrent engagements Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation Executive presence and comfort. You have experience and are comfortable with C-level communication. Comfortable working with and managing ambiguity and uncertainty. Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics Have developed domain industry or business process skills Demonstrated experience leading teams of architects, consultants, and developers Demonstrated experience Drives adoption through achieving business goals and innovation Demonstrated experience working with a cross-functional and geographically dispersed team Technology experience or awareness in the following: ERP, CRM, accounting/revenue systems, provisioning systems Billing, payment and revenue systems SaaS-based subscription management systems experience a strong-plus SaaS based software implementation Knowledge of Web Services, XML, SOAP, REST PMI Certification is a plus Travel needs: potential for up to 50% of the time (including possible international travel). Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement progr ... (truncated, view full listing at source)