Site Reliability Engineer (Remote Device Management)

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility, unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease. Trusted by over 150 industry-leading retail, healthcare, 3PL, and industrial brands across more than 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments, with proven capabilities across diverse workflows, from picking and replenishment to sorting and pack-out. Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs. Locus Robotics is seeking a Site Reliability Engineer (SRE) with a specialized focus on Remote Device Management. As a core member of our reliability team, you will ensure the stability, security, and scalability of the LocusONE platform supporting our growing fleet of Autonomous Mobile Robots (AMRs), peripherals, and reporting devices. You will bridge the gap between software development and field operations, using Linux expertise and Mobile Device Management (MDM) tools to manage thousands of edge devices globally. This is a hybrid role located at our Wilmington, MA headquarters, but it is open to remote candidates over 200 miles away. Responsibilities Fleet Management at Scale: Design, implement, and maintain robust and secure device management strategies for remote devices using Unified Endpoint Management (UEM), MDM solutions, and orchestration tools. Reliability Monitoring: Develop and manage observability pipelines to track device health, connectivity, and performance metrics across diverse warehouse environments. OTA Lifecycle Management: Own the end-to-end lifecycle of device software, including secure Over-the-Air (OTA) firmware updates, rollback strategies, and OS hardening. Incident Response: Participate in on-call rotations to troubleshoot complex system failures, performing root cause analysis (RCA) to drive long-term reliability improvements. Self-Healing Infrastructure: Develop automated remediation scripts that detect and fix common edge issues such as hung scanning processes or display driver freezes without manual intervention. Zero-Touch Scalability: Architect and maintain remote provisioning and management workflows for a global fleet of Linux, iPads, and Android devices using secure remote management strategies. Secure Remote Access: Implement and manage secure remote access protocols such as SSH, VPNs, and private APNs to enable out-of-band troubleshooting and real-time device control without physical site visits. SLO/SLI Frameworks: Define and enforce Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for device availability, connectivity, and peripheral performance. Error Budget Management: Use error budgets to balance the pace of innovation with fleet reliability, ensuring data-driven decisions for feature releases versus stability fixes. Security Governance: Align fleet operations with industry standards such as the NIST Cybersecurity Framework (CSF), ISO/IEC 27001, and CIS Controls. Vulnerability Management: Drive continuous monitoring and automated patching schedules to mitigate risks and ensure regulatory compliance across all managed device platforms. Qualifications Master’s degree in Computer Science, Software Engineering, Systems Engineering, Robotics, or equivalent experience. 7+ years of experience: Proven track record in SRE, DevOps, or Systems Engineering with a focus on IoT, remote devices, or distributed edge hardware. Deep proficiency in Linux/Unix systems (Debian/Ubuntu pre ... (truncated, view full listing at source)