Customer Operations Specialist (German Speaking)

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We are looking for a German & English speaking Customer Operations Specialist who is passionate about delivering exceptional, high-quality service for our growing fleet. While your primary focus will be supporting our UK drivers, you will also play a vital role in our international expansion. At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review. As a fluent German speaker, you will be our "go-to" expert for our newly launched German office, supporting our first customers there and helping the local team find their feet. You are the primary point of contact for our drivers, guiding them through their leasing journey from order to return, acting as their expert guide through the transition to zero-carbon driving. This is a hybrid role - 2 days in office per week minimum, in either London or Brighton.