Technical Account Manager

Technical Account Manager ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. The Technical Account Manager serves as a technical expert on Airwallex's payment processing products and services. The role can identify, analyze, and resolve software-related issues, and is responsible for providing post-sale technical services to merchants, developers, and internal teams. Daily Job: 1. Primary contact for all technical activities post-launch for managed merchants. 2. Hands-on troubleshooting and ensure that the assigned technical issues are resolved quickly. 3. Install and configure test environments, payment APIs, and E-commerce products. 4. Understand Airwallex products and their underlying architecture and perform regular technical audits on merchants' Airwallex integration. 5. Provide code samples and optimization recommendations and ensure Airwallex's best practices are adopted. 6. Participate in regular technical account reviews and provide merchants with insights. 7. Advocate new Airwallex products to improve their adoption and identify new opportunities where Airwallex products and technologies can better fit in merchants' strategy and architecture. 8. Work directly with developers, merchants, and internal teams on post-integration issues to provide technical support, consulting, and best practices. 9. Represent merchant's voice when providing feedback to Airwallex product management and engineering teams to help prioritize the product roadmap accordingly. 10. Develop rapports across all levels and functions to create value for our merchants and Airwallex. 11. Build and document knowledge about merchant technical setups. 12. Participate in the development of tools, systems, and processes to improve product supportability. 13. Work with large enterprises to develop contingency plans, and ensure the best practices are followed. 14. Understand large enterprise business scenarios, collaborate with the customer’s product manager, architect, and technical resources, and analyze customer pain points and business needs. 15. Assist with Airwallex solution architect to implement and deliver Airwallex products to customers. Basic Qualifications： 1. Bachelor's degree in Computer Science, Engineering or equivalent technical experience, or comb ... (truncated, view full listing at source)