Solution Engineer

Solution Engineer ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Job Description: As the Solution Engineer you will work alongside our commercial teams throughout the pre-sales, solution design and API implementation stages. The Solutions Engineer directly interfaces with our strategic clients to listen and gather client requirements and pain points, then work with various departments from Sales, Product, Development and Engineering to ensure our solution proposal is in motion to improve the customer's experience in order to secure the business deal. Responsibilities： 1. Work with account executives to design solutions that solve critical business challenges for stragetic clients, throughout the pre-sales, solution design and implementation stages 2. Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help Airwallex client make the most of their integration 3. Lead RFP management process and collaborate closely with commercial teams, product teams, engineering teams, legal teams, ops teams, to drive consistency and accuracy in RFP responses 4. Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction 5. Be able to identify and troubleshoot technical issues and ensure client’s integration follow the best practice guidelines to create best client experience 6. Provide structured feedback and work closely with Airwallex’s product engineering teams. 7. Take ownership of outstanding deliverables and ensure they are captured per the project plan 8. Research advanced technology regarding best practices in the vertical and seek to find best solutions Qualifications: 1. Bachelor’s or higher degree in Computer Science, Information Science, Business Adminstraction, or equivalent 2. 2+ years’ experience working in a similar customer-facing engineering role 3. 5+ years of experience in finance or internet related industry 4. Exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions 5. Experienced working in a dynamic environment, with start-up mentality and enjoys defining the rule ... (truncated, view full listing at source)