Senior Business Process Analyst, People Operations

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Business Process Analyst, you will help build the process architecture for GitLab’s People Operations team. This role reports to the hiring manager and is part of how we are bringing structure to a fast-growing function that supports onboarding, offboarding, internal movement, team member questions, and Workday-related operations. You will focus on documenting current state processes, designing future state workflows, and creating a practical roadmap that helps the team scale in a more efficient and sustainable way. This is a strong fit if you want to shape how a core People function works across teams. You will map end-to-end processes across People Operations and partner teams, identify gaps and handoffs, and help define a clearer service delivery framework as GitLab grows. You’ll work across technical and non-technical groups and help turn complex workflows into designs that are easier to understand, improve, and maintain. This is an all-remote role working across time zones with stakeholders in People Ops, People Technology, Finance, Legal, IT, and leadership. You’ll operate in GitLab’s handbook-first, async-by-default culture, where the process documentation, KBAs, and SOPs you create are core to how the function works. This role is central to People Operations’ shift toward a more structured, scalable, and data-informed operating model, and the process architecture you build will help create a durable foundation for the team’s future growth. What You’ll Do Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations. Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today. Design future state processes that improve efficiency, scalability, and service delivery across People Operations. Partner with cross-functional teams, including Talent Acquisition, IT, payroll, legal, compliance, and People Operations leads, to understand upstream and downstream handoffs. Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work. Develop roadmaps that outline the changes, sequence, and partnerships needed to move from current state to future state. Support implementation planning by working with operations leads and other partners, while keeping your primary focus on process analysis and design. Enable team members with practical tools and approaches for documenting and analyzing simpler proce ... (truncated, view full listing at source)