Senior Manager, Community Programs & Operations

Senior Manager, Community Programs & Operations HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com http://Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. SENIOR MANAGER, COMMUNITY PROGRAMS & OPERATIONS REMOTE LOCATION: BOSTON, MA; SEATTLE, WA; AUSTIN, TX; OR WASHINGTON, DC POSITION SUMMARY As the Senior Manager, Community Programs & Operations, you will lead and scale HackerOne’s global hacker community programs, owning the strategy, systems, and execution that help researchers grow, stay engaged, and deliver increasing value on the platform. This role is foundational to making HackerOne the home for the world’s best hackers by combining strong people leadership, scalable program design, and operational rigor. You will lead a small team of community professionals and contractors, prioritize the highest-impact investments, and build the workflows, cross-functional partnerships, and tooling requirements needed to grow and retain a thriving, high-performing global researcher community. Success in this role means improving hacker satisfaction and retention, accelerating researcher progression across key cohorts, scaling flagship community programs, and strengthening the researcher side of the ecosystem in ways that improve marketplace health and deliver greater value to customers. You will play a critical role in building on the strong foundation of Community’s existing programs, helping scale their impact through clearer lifecycle design, stronger operating discipline, and systems that support long-term growth. This role requires a builder-operator who is innovative, energized by challenging the norm, and confident rolling up their sleeves to develop and execute creative solutions. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; Austin, TX; or Washington, DC. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while ... (truncated, view full listing at source)