Director, Agent Suite - Solutions Architect

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Agent Suite - Solutions Architect About Mastercard Agent Suite Mastercard Agent Suite is Mastercard's global product for building, testing, and deploying agentic AI in enterprise operations — pulling through Mastercard's payments expertise, proprietary technology, and insights directly into our clients' infrastructure. As agentic AI moves from experimentation to production, Mastercard occupies a unique position: the trust, the network, the insights, and the advisory depth to make this transition safe and consequential for the world's leading financial institutions. Agent Suite Solutions Enablement team is at the forefront of this effort. We are in the early stages of an Agent Suite Services capability that will define how agentic AI is deployed at enterprise scale. Those who join now are not inheriting a playbook — they are writing it, at a pivotal moment in the history of AI and commerce. The Role As Solutions Architect at Director level, you are Mastercard's most forward-deployed technical authority. You operate at the intersection of Mastercard's asset portfolio and the client's real infrastructure — not in theory, but in production. You design agentic systems that are robust, compliant, and built to strengthen over time. You make the promise of Agent Suite credible, buildable, and deliverable. This is a player-coach role within a guild-model team. You carry your own engagements while contributing to the collective intelligence of Agent Suite Services — sharing signal from the field, building reusable patterns, and enabling a global community of colleagues to develop their own depth. The Solutions Architect and the Technical Program Manager are designed to operate as complementary and inseparable partners. The SA owns technical integrity from discovery through validated proof of concept — defining the architecture, ensuring it meets Mastercard's standards, and validating that it performs in the client's environment. From POC sign-off through production deployment and handover, the Technical Program Manager assumes primary delivery accountability, with the SA remaining present as the standing technical authority. Together, they form the complete accountability model for every Agent Suite client engagement. Those who join at this stage will have a defining influence on the standards, culture, and direction of Agent Suite Services as it scales. What You Will Do Design and Support Deployment •Design and support deployment agentic AI systems inside client infrastructure — cloud agnostic, data platform agnostic, LLM agnostic, and compliant with multiple regulatory environments — that pull through Mastercard assets and integrate with the client's broader agentic agenda •Translate Mastercard's technology platforms, payments intelligence, and advisory capabilities into working architectures that a client CTO can trust and a client CFO can justify •Own technical solutioning from discovery and architecture through validated proof of concept, working in close partnership with the Technical Program Manager who assumes primary delivery accountability from POC sign-off through production •Build systems designed for robustness and resilience — with full auditability, appropriate guardrails, and clear visibility and observability throughout What We Are Looking For We Relentlessly Care About the What and About the How •Mastercard's Decency Quotient is not a values statement — it is how we operate. We hir ... (truncated, view full listing at source)