Project Manager II (Professional Services)

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. As a Project Manager within our global Customer Success team, you are the engine behind efficient onboarding and long-term scalability. You will lead Professional Services engagements and oversee customer onboardings , specifically those involving intricate use cases or large-scale migrations. What you’ll do: Project Execution Delivery Lead Professional Services (PS) Engagements: Drive rapid platform adoption by delivering projects against a defined Statements of Work (SOW). End-to-End Project Management: Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure. Navigate Ambiguity: Proactively identify and unblock technical blockers for customers and engineers. Reporting Risk Mitigation: Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders. Customer Strategy Success Customer Onboarding: Partner with Customer Success Managers (CSMs) to lead proactive, prescriptive onboarding for Enterprise-level customers. Growth Expansion: Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform. Health Success Planning: Collaborate with CSMs to audit account health and develop actionable, measurable success plans. Stakeholder Management: Diplomatically navigate conflicting priorities to align diverse stakeholders toward a common goal. Internal Impact Innovation Shape the Function: Provide critical input to help refine the team’s organizational structure, processes, and performance metrics. Special Initiatives: Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations. What you bring to the team: Professional Experience Project Management Expertise: 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders. Technical Customer Success: A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding. Industry Context: Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred. Execution Tooling PM Tech Stack: Proficiency in Smartsheet (or similar platforms like Monday.com or Asana), with experience using Salesforce and data tools like Looker or Omni to track progress. AI-Augmented Delivery: Proficiency in utilizing AI tools to streamline project creation, enhance communication clarity, and accelerate overall delivery quality. The ideal candidate views and utilizes AI as a tool for acceleration and working smarter. Delivery Frameworks: Familiar with User Acceptance Testing (UAT), change management, and project risk mitigation. Commitment to Quality: A high standard of excellence in project delivery and a focus on producing sound, reliable outcomes. Communication Strategy Stro ... (truncated, view full listing at source)