Sr. Product Manager (Programmable Voice APIs)

Who We Are: Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: We are seeking a Product Manager to lead the evolution of Bandwidth’s Programmable Voice APIs . This role sits at the intersection of developer experience, telecom infrastructure, and business strategy , and is responsible for defining and delivering capabilities that power next-generation voice applications. You will drive product vision, roadmap, and execution for APIs that enable call control, conferencing, recordings, and real-time communications—while ensuring reliability, scalability, and ease of use for developers. What You'll Do: Product Strategy Ownership Define and own the roadmap for Programmable Voice APIs, aligned with company strategy and market opportunities Build compelling business cases for new features and investments (ROI, cost modeling, pricing strategy) Identify opportunities in emerging areas such as AI-driven voice, automation, and real-time communications Customer Market Focus Develop deep empathy for developers, product teams, and enterprise customers Gather insights through customer interviews, usage data, and support trends Translate customer pain points into clear product requirements and improvements Technical Product Leadership Work closely with engineering to design scalable, reliable API architectures Drive improvements in API usability, documentation, and developer onboarding Ensure high-quality integrations across webhooks, REST APIs, and event-driven systems Execution Delivery Partner with engineering, design, and operations teams to deliver features end-to-end Define success metrics (adoption, latency, reliability, revenue impact) Lead backlog prioritization, sprint planning, and release execution Cross-Functional Collaboration Collaborate with Sales, Marketing, and Customer Success to position and launch features Enable internal teams with clear messaging, documentation, and training Support strategic customers and partners during integrations Success in This Role Looks Like: Increased adoption and usage of Voice APIs Improved developer satisfaction and reduced time-to-first-call Delivery of scalable, reliable features that drive revenue growth Clear differentiation against competitors in developer experience and capabilities What You Need: Core Skills Strong business case development skills (financial modeling, pricing, ROI analysis) Deep customer empathy , especially for developers and technical users Ability to translate complex technical concepts into clear product direction Technical Expertise Experience with web service APIs (REST, webhooks, event-driven architectures) Familiarity with real-time communications systems Working knowledge of telecom technologies such as: Session Initiation Protocol (SIP) VoIP networking concepts (latency, jitter, call flows) Session Border Controllers (SBCs) and call routing architectures (nice to have) Experience 5+ years of product management experience (preferably in APIs, communications, or SaaS platforms) Experience working with engineering teams on highly technical products Background in telecom, CPaaS, or developer platforms is strongly preferred Bonus Points: Experience with contact center platforms, AI voice agents, or conversational AI Familiarity with competitors such as Twilio or other CPaa ... (truncated, view full listing at source)