Part Time Residential Security Agent

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Part Time Residential Security Agent to join our team embedded with our client in Manhattan, New York. ***This position requires working onsite. JOB DESCRIPTION The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill a position that will be working on a team providing dayshift coverage on Saturday Sunday . This is a part-time position working 12-hour shifts from 6am-6pm including coverage on holidays. Schedules will be established in advance and may include alternating weekends for approximately 48 hours of work per month . Additional shifts may be available and or the ability to fill in for other RSA personnel working the night shift. RESPONSIBILITIES Act to support threat management and emergency response and be the first point of contact for client security needs. Monitor and manage camera system, access control technology and other security tools Advise and take action addressing unknown visitors, phone calls, and other contacts Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. Provide a high standard of customer service delivery for clients, guests, and staff Ensure client deliverables are met across the full suite of security services Proactively communicate with clients regarding risks to personnel, property, or privacy Ensure completion of any client required plans, surveys, or reports. Assist with customer service issues to ensure a consistently high level of service Communicate with co-workers, management, clients, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures and instructions. REQUIRED QUALIFICATIONS All required licenses and certification requirements, including: Currently this is an unarmed position. Current NY state guard card Must have current CPR/AED/First Aid certificate and TCCC A successful track record operating within a high-touch, customer service environment Appropriate professional bearing and customer service skills Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy Excellent written and verbal communication skills Skilled in synthesizing facts, concepts, and principles Emotional intelligence and a customer fo ... (truncated, view full listing at source)