Global Senior Customs Associate

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Global Senior Customs Associate About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes from emerging brands to Fortune 500s use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Take the Lead in Global Trade The opportunity As a Senior Customs Specialist, you’ve moved beyond the fundamentals and this role reflects that. You’ll be a critical contributor on our core Customs team, a product poised for more than 10x growth in the next five years, bringing both operational excellence and strategic insight to everything you do. In this role, you’ll own a book of business, navigate complex entries end-to-end, and serve as a trusted resource for clients, partners, and teammates alike. You’ll use Flexport’s state-of-the-art technology to streamline customs processes, mentor those around you, and help shape the procedures that guide the entire team. If you’re ready to deepen your expertise, expand your impact, and grow into a thought leader in customs brokerage, this is your next step. What you’ll do Own complex entry filing: Handle a high-volume, high-accuracy workload by filing moderately complex entries end-to-end, including entries with unique procedures, detailed PGA requirements, and non-standard processes while maintaining strict accuracy standards. Serve as account lead: Be the first point of contact for your assigned book of business or paired accounts, responding to demand inquiries, resolving escalations, and fostering strong, trusted relationships with clients and logistics partners. Keep the queue running: Resolve errors daily, troubleshoot entry rejections and exceptions, identify missing information, keep the entire queue moving efficiently, and help junior team members work through their own issues. Drive compliance and accuracy: Use authoritative sources to navigate regulatory requirements, update and create complex SOPs with proper citations, and explain compliance issues clearly to clients and internal stakeholders. Support client success: Facilitate smooth client onboarding, lead on-site QBRs, and create customized reporting to provide clients and internal stakeholders with actionable insights. Develop the team around you: Contribute to team development by helping train new employees, providing ongoing training on client procedures and SOPs, and overseeing work queue distribution at the direction of the manager. Contribute to Flexport’s growth: Submit tickets to and work directly with engineering and product teams on BRDs, testing, and quality feedback, ans ... (truncated, view full listing at source)