Social Media Manager

About Us at GoCardless GoCardless is a global bank payment company. Over 100,000 businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks , we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds , and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you ! We’re committed to making our hiring process inclusive and accessible . If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! The role The role is for a Social Media Manager to manage our social media accounts, creating content that enables us to attract and acquire target customers by utilising organic channels. This role will be responsible for the strategic content development across the channel, moving us from a reactive state to a proactive state, in addition to day-to-day posting moderation. This role will report into the Director of Customer Acquisition and work cross functionally across the business to ensure we are utilising our social media channels to acquire customers to GoCardless. What excites you Create and execute a social media plan from scratch (content, strategic direction etc.) Own report on social media growth health metrics Create and test content across multiple formats, including video, social, display advertising and long-form content Ensure that content across various social channels (Facebook, Instagram, LinkedIn, TikTok, Reddit, etc.) are optimised and at a consistently high standard Be a tone of voice champion and support various parts of the business utilising social media to amplify their message Set measurable goals for campaigns, measuring and showing the Return on Investment (ROI) Monitor and respond to customer feedback, comments and social media posts to foster an online community What excites us You don’t need to have experience of the payments or financial worlds. Rather, you’ll be someone with an innovative mind who knows how to create engaging content and how to best collaborate with subject matter experts - internally and externally. You’ll know how to distil and present this information in the most compelling ways, putting the customer experience front and centre to communicate with businesses about the issues that matter most to them. You have previous experience managing multiple social media accounts You have incredible organisational skills and attention to detail. You’re able to manage multiple platforms and projects simultaneously. You have experience crafting multimedia content for various social channels You have managed the strategic direction for social media content You have strong writing and verbal skills for crafting copy and engaging with an online community You stay up to date with the latest social media trends, tools and best practices We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply. Base salary range: £48,000 - £72,000 Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£48,000 - £60,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets ... (truncated, view full listing at source)