Product Owner, GTM Sales Systems

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Klaviyo is building the operating system for consumer businesses. Behind every sales motion, every account handoff, and every renewal is a product ecosystem that either accelerates or constrains growth. This role exists to ensure our GTM Sales systems are an accelerant. The Product Owner for GTM Sales Systems (Accounts Opportunities) is a strategic and executional leader who owns the product vision, roadmap, and delivery for how Klaviyo manages its most foundational sales domains: Accounts and Opportunities. You will define how sellers interact with account data, how opportunity workflows drive deal velocity, and how the systems and processes that underpin these domains evolve to meet the demands of a rapidly scaling enterprise GTM motion. The platform today is Salesforce, but the thinking is not constrained by any single tool. You are designing the right experience and architecture first, then determining how to deliver it. This is not a systems administration role. You are a product owner who happens to operate in the GTM technology space. You will write product requirements, define success metrics, drive discovery, own sprint prioritization, and deliver outcomes that move business KPIs. Critically, you will approach every workflow with an AI-first mindset: mapping processes, categorizing what should be human-led versus AI-augmented versus AI-automated, and redesigning how work gets done rather than layering AI onto broken processes. You report into the GTS Product Owner team, which sits within the CIO organization and is accountable for product strategy across all GTM business systems. Who You Are You think in systems, not tickets. You see an Account and think about data architecture, seller workflows, and downstream analytics. You see an Opportunity and think about pipeline velocity, conversion rates, and forecast accuracy. When you encounter a manual process, your instinct is to ask whether AI should be doing this, not how to make the manual version faster. You are equally comfortable presenting a product vision to a CRO and writing acceptance criteria for a sprint. You have deep CRM expertise, but you do not let any single platform define the boundaries of your product thinking. What You Will Own Product Vision Roadmap Discovery Requirements Execution Delivery Data Architecture Quality Stakeholder Partnership We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation p ... (truncated, view full listing at source)