Credit & Collections Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Credit & Collections Analyst Location: Singapore The Credit & Collections Analyst manages a portfolio to support financial health and maintain positive customer relationships. Based in Singapore, this role involves evaluating account status and resolving billing inquiries through objective analysis. This position requires a proactive approach to problem-solving in a dynamic environment, collaborating with Sales Operations and internal stakeholders to facilitate payments and contribute to process improvements. Responsibilities: Collection Management: Contact customers via email and phone regarding outstanding balances in accordance with the Invoice Collection and Account Suspension Timeline. Account Evaluation: Use established criteria to evaluate account solvency and payment status. Payment Support: Provide necessary documentation, such as invoices and payment instructions, to facilitate timely customer payments. Collaboration: Partner with Sales Operations, Sales teams, and internal stakeholders to resolve billing disputes. Issue Escalation: Identify and report accounts with significant payment challenges to Collections and Sales management. Policy Compliance: Perform collection activities in line with company policies, including account suspensions for delinquent accounts and providing data to the Write-Off and Bad Debt team. Reporting & Projects: Provide portfolio reports to management and contribute to assigned process improvement initiatives. Ideal Skills & Experience: Education: Bachelor’s degree or an equivalent combination of education and experience. Experience: Minimum of 2 years of credit collections experience in a high-growth environment. Market Knowledge: Experience in collections within the EMEA market (3 years preferred). Communication: Proficiency in English (verbal and written); proficiency in an additional local language is beneficial. Professional Skills: Ability to manage various customer interactions and work effectively within a team. Time Management: Ability to work independently, manage multiple priorities, and meet deadlines with accuracy. Technical Skills: Proficiency in Microsoft Office Suite; knowledge of Salesforce systems is beneficial. Project Contribution: Experience contributing to process improvement or project management initiatives. *LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans ... (truncated, view full listing at source)