Product Manager - Sales & Customer Success

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The DET Sales team is looking for a tenured, driven, Product Manager to work on critical Sales Enhancements and Salesforce platform modernizations programs. As a member of the team, you will specialize in driving the transformational initiatives that accelerate the success of Sales through automation and digital engagement to achieve strategic goals. You will act as the liaison with our partners and the development team, guiding the product development process, defining the product vision, and running the product backlog. You will be responsible for improving the value of the product and ensuring that the team delivers features that meet customer needs and expectations. We are seeking a highly skilled Senior Product Manager with 5 years of progressive, demonstrable experience to own the end-to-end product strategy and execution for our Sales CS programs. In this role, you will serve as the strategic product owner and business arbiter for the development lifecycle, transforming the product vision into quantifiable, high-impact delivery increments. As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Sales and Customer Success teams. Your work will directly enhance Sales Account Executive productivity, automate complex sales workflows, and transform how we use Salesforce’s platform to drive pipeline and reduce customer attrition.  You will work cross functionally with sales, revenue and platform teams focussed on AI and Agent capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration. Key Responsibilities in Agile Execution: User Story & Backlog Management Strategic Backlog Investment: Own, maintain, and prioritize the product backlog based on functional gap analysis (as-is vs. to-be) , strategic goals, business feedback, and prioritization frameworks like RICE (Reach, Impact, Confidence, and Estimation) , ensuring it is always transparent, visible, and understood. You own the team vision and are ultimately responsible for the execution of work. User Story Crafting: Lead the translation of high-level business requirements into detailed, INVEST-compliant user stories and epics. Functional Specifications: Author functional design specification documents to bridge the gap between business needs and technical implementation. Customer Advocacy: Act as the unwavering voice of the customer during feature grooming and sprint planning, ensuring the engineering team clearly understands and delivers on business expectations. AI Evangelism & Innovation : Champion AI maturity across teams and actively thread AI into as many Jobs-to-be-Done (JTBD) as possible, both for personal work and the work of others. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction. Cross-functional Collaboration : Drive alignment with internal, business, and customer stakeholders across sales, engineering, and platform teams to deliver business outcomes. Scrum Team Delivery Sprint Participation: Actively lead or participate in all Scrum events, incl ... (truncated, view full listing at source)