Director, Agentic Industry Strategy

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Supply Chain Strategist, Agentforce Supply Chain is a high-impact strategic consultant and domain expert within the Professional Services team. This role is crucial for engaging executive-level customers in the Supply Chain and Manufacturing industry to define and accelerate their most ambitious digital transformations, specifically leveraging Agentic Enterprise capabilities. You will drive compelling industry perspectives, lead strategic workstreams, and act as a crucial link across the entire client lifecycle—from initial sales and program definition through successful delivery and conversion of follow-on projects. This role requires strategic and creative thinking, deep expertise in Backoffice Supply Chain processes and business process configuration, and the ability to build effective Executive relationships that translate directly into growing Annual Contract Value (ACV). Key Responsibilities I. Strategic Vision & Consulting Execution Consulting Leadership: Lead and manage strategic workstreams within complex, large-scale professional services engagements, ensuring alignment of customer’s vision, metrics, and roadmap. Industry Expertise: Develop and deliver compelling perspectives on market trends, competitive positioning, and the strategic value of Agentforce for Supply Chain and Manufacturing customers. Process Design & Configuration: Apply deep domain knowledge in Backoffice supply chain and manufacturing processes to translate high-level strategy into practical business process designs and effective configuration plans. Agentic Enterprise Playbook: Define, build, and scale the Agentic Enterprise Implementation Playbook, establishing the methodologies, best practices, and standards for deploying AI-driven solutions at scale. Vision & Roadmap: Conduct assessments and facilitate workshops to develop future-state visions and create clear, multi-year strategic roadmaps that prioritize investments and support key business objectives. Value Realization: Develop strategic use cases to project the value of the recommended strategy, case for change, and implications for the organization. II. Sales, Growth, and Relationship Building ACV Growth & Sales Support: Directly collaborate with the license sales team to provide industry, solution, and value expertise during the sales cycle to grow Annual Contract Value. Executive Relationship Building: Cultivate and nurture executive relationships to understand strategic priorities, facilitate consensus, and secure organizational buy-in for transformation programs. Go-to-Market (GTM) Activities: Help position and sell large-enterprise consulting engagements, assisting in defining program scope, team, value narrative, and pitch materials. Opportunity Identification: Proactively identify and uncover future Sales opportunities and support the conversion of initial engagements into long-term, follow-on delivery projects. III. Delivery Enablement & Team Contribution Adoption & Governance: Help business and technology leaders adopt new digital operating models, governance strategies, and approaches to ensure sustained success and value realization. Playbook Con ... (truncated, view full listing at source)