IT Project Manager - Specialist, Customer Success, Dynamic Yield

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary IT Project Manager - Specialist, Customer Success, Dynamic Yield Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Dynamic Yield, by Mastercard is on the lookout for a IT Project Manager with experience interacting with customers, knowledge of technology, who can empathize with the trials and tribulations of being a developer. As the project manager, you are the bridge between our development team and our account team, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can ensure the proper technical scoping of development tasks and then handle prioritization of any feedback or necessary changes for subsequent development cycles. You’ll serve as the technical scoping expert, guiding our internal strategy team and, ultimately, client satisfaction through their implementation of Dynamic Yield development projects. We are seeking a highly adaptable IT Project Manager to join our dynamic team. Our IT Project Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of managing development projects end-to-end including requirements gathering, scoping document creation, design review, sprint planning, QA and UAT is a must. The Task-at-Hand - Become an expert in the Dynamic Yield development process. - Gather all necessary information and technical requirements including design specifications and formulate a clear and concise Statement of Work (SOW) document. - Communicate directly with the internal development team on prioritizations for sprint planning. - Work closely with Quality Assurance to ensure thorough testing. - Partner with the Account Management team and Development teams to ensure constant communication and understanding of capacity, priority and current progress of ongoing projects. - Ideate and implement new processes to increase efficiency of internal development workflow. - Oversee a portfolio of projects, ensuring timely delivery and alignment with business objectives. - Encourage innovative solutions and creative problem-solving among team members. - Address unforeseen challenges with resourcefulness and a proactive mindset. - Use case technical requirement definition working closely with the customer business and developer team - Write documentation, knowledge-based articles, and tutorials to improve the internal understanding of processes. Optimal Skills For Success - 1+ years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment - BS in Computer Science or equivalent experience - Experience with managing development projects at a complex organization - Familiarity with e- ... (truncated, view full listing at source)